Anne Cherlene Acervida

 Contact Details Name:ANNE CHERLENE ACERVIDA Home Address:SAN JUAN EVANGELISTA ST GOA CAMARINES SUR Cell Phone:- Home Phone:- Email: - Profile Strong written and conversational English communication skills A working knowledge of MS Office products: Mail, Word, & Excel A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment Skills Summary Able to manage the thing in a very proper way to ensure smooth and productive functioning of any project or activity within time and limited resources. Able to instruct others to arrange activities. Provided training to the subordinates to plan and work productively. Always praised by the employers for best coordination. Calculated figures, such as labor and materials amounts, manufacturing costs, and wages, using pricing schedules, adding machine, and calculator Examined documents, materials, and products, and monitored work processes for completeness, accuracy, and conformance to standards and specifications Provided services demanded by the employers and customers. Career History EPERFORMAX CONTACT CENTER JUNE 2007 – FEB 2008 WEB MINER/DATA ENCODER We research about the whole company profile of a particular company to generate our leads. Technology used: Modern HINDUJA- SONY TECHNICAL SUPPORT SPECIALIST We deal with customers issue regarding their Sony Tv products. We are also responsible in creating their tickets. TELETECH CARE MANAGEMENT PHILS INC. Tier 2 / Complaints /ATL Date: 2010 - 2015 Manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and expected to adhere to all company policies and procedures. Team Oriented, Outgoing & focused, passionate and motivated. We also cater customers billing and activation issues Reporting to Australian managers Home Based Jobs Experience Marketing On Web Pty Ltd Date:- Worked as a website administrator of 3 websites. Handled incoming calls, order processing, payment processing as well as doing the follow ups for customers orders through chat and phone. Date Capital LLC Date:2016 Worked as a virtual assistant of the company managing inbound and outbound calls of the customers inquiring about a pre foreclosed property with a little sales on the side 1000 Calls A day Worked as an appointment setter for real estate firm Phone Animal Worked as a LEAD VIRTUAL ASSISTANT where in my duty is to monitor the VA’s who are doing circle prospecting for a real estate firm in the USA. Technology used: Modern PERSONAL INFO: Height: 5'4 Weight: 125 lbs Complexion: Fair Marital Status: Single Gender: Female Nationality: Philippines Availability: IMMEDIATE Education 1. BS Nursing La Consolacion College Manila Completed:-