ADRIANNE EAST
Information Technology Specialist / Travel Consultant / Freelancer
Currently a freelancer looking for new remote activities and challenges.
During many years of work and travel, I gained experience in various areas, in
different cultures and countries.
Contact Details
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--Roßwein 04741 Germany
Australia
Work Experience
______________________________________________________
Professional Skills
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Freelancer
Self-employed
I.T. Specialist
Team management/training
Client liaison
Interpersonal & communication
skills
February 2020 - Present
Provide I.T. support & consultancy, web development, database management, travel
consultancy, project management, content creation, blog editing, virtual assistance,
eCommerce, bookkeeping, administrative, human resources (HR), transcription,
translation, document conversions, teach English as a Second Language (ESL), digital
marketing, digital music distribution commercial agent & customer service jobs
online.
Bartender / Mountain Shelter Lodge Attendant
Schronisko PTTK Pasterka, Poland
June 2019 - February 2020 (Seasonal)
Bartender, festival organiser, handle reservations, social media photography &
management, kitchen lodge cook, prepare facilities, maintenance repairer and offer
trail information to guests/visitors.
Hostel Manager
Celtic Cross Hostel, Bolivia
April 2019 - June 2019
Organise Sucre city tours; train & manage staff; quality customer service; online web
& content management; integrate manual bookings to online bookings system;
organise renovations and deal with contractors & suppliers; organise Spanish classes
for guests; resolve customer issues in an efficient manner; collect data & improve
guest experience; build strong relationships and liaise with other departments;
administer proper credit and cash handling policies; payroll; ensure safety procedures
& facility cleanliness.
Travel Agent Associate
Fly365, Australia
August 2018 - April 2019
Determine & arrange travel needs, budget & preferences of clients; provide advice
about visas & passports; sell & coordinate transportation, accommodations,
insurance, tours & activities; advice clients regarding destinations, cultures, customs,
weather & activities; collect payments for travel arrangements & applicable fees; meet
sales targets; prepare promotional materials & displays; handle travel issues, conflicts,
complaints, cancellations & refunds; help promote & market the business; build &
maintain relationships with travel & tour vendors; attend travel seminars &
conferences; conduct research on destinations & industry trends; maintain accurate
records of bookings, payments & transactions; use Lemax, Microsoft Office & Google
G Suite software; chat support; and contribute to agency efforts by accomplishing
related tasks as needed.
Digital Marketing Intern
Galang Kangin Digital, Indonesia
Licenses/Certificates
________________________
French Language Certificates
Teaching English as a Foreign
Language (TEFL) Certificate
Certificate III in Warehousing
Operations
Scissor Lift Licence
Eco-Drive Program Certificate
Statement of Attainment Operate a
Forklift
Bookkeeping Certificate
Senior First Aid Certificate
Statement of Attainment NSW
(RSA) Responsible Service of
Alcohol Certificate
(RCG) Responsible Conduct of
Gaming Certificate
Statement of Attainment Certificate
III in Retail Supervision
Certificate II in Hospitality
Operations
Unrestricted Car Class Manual
Driver’s License & International
Driving Permit
March 2018 - August 2018
As part of a digital start-up company, my duties included content creation & editing;
editorial plans; invoice billings; organising meetings; proof reading; website testing;
graphic design; videography; photography; web design; search engine optimisation
(S.E.O.); online advertisement; and social media accounts management for our several
clients in the hospitality industry of Bali such as Agoda, Insurance companies, 5-star
restaurants, hostels, villas & 5-star hotel resorts & spas.
Hostel Representative
HostelOne Sants, Spain
December 2017 - February 2018
Barcelona city tour guide of the best awarded hostel in Europe; reception duties;
quality customer service; online web & content management; chef; bar attendant; help
with renovation; use suggestive selling techniques to sell rooms and promote other
services of the hostel; assist in registering guests and assigning rooms/beds, resolve
customer issues in an efficient manner; build strong relationships and liaise with other
departments; perform requested duties by management; adhere to proper credit and
cash handling policies; ensure safety procedures; maintain facility cleanliness; work
closely with the financial department to ensure accounting coherence.
I.T. Support Engineer
R.W.B. Marine, Australia
August 2016 - October 2017
Technical assistance to computer system users in person, via telephone or remote
location; logging & processing support requests; user accounts setup; installation,
configuration, administration and maintenance of workstation computer hardware,
software, systems, servers, printers & scanners; monitoring and troubleshooting of
networks, with implementation of improvements to avoid failures; plan & undertake
scheduled maintenance upgrades; respond to breakdowns; investigate, diagnose &
solve computer faults; repair equipment & replace parts; website testing & updates;
check & ensure electrical equipment safety; maintain software licence records;
manage stocks of equipment, consumables & other supplies; help desk service within
an Information Technology Infrastructure Library (ITIL) framework; IT asset
management; ability to work within a service delivery environment and progress
assigned tasks whilst unsupervised.
Fleet Management Representative
DriveMyCar, Australia
August 2016 - August 2017
Vehicle delivery, handovers & collections; quality customer service; data entry, update
reports and database; chat support; liaise with clients; prioritize daily rental bookings;
invoice billings; ensure safety and cleanliness of vehicles; organise registrations,
insurances and services of vehicles.
Pharmaceutical Logistics Officer
Linfox/Pharmatrans, Australia
February 2012 - August 2016
Use SAP program; process orders; data entry; prepare & update reports; invoicing; job
follow-ups; liaise with clients; stocktake, investigate stock discrepancies; purchase
local & international stock; manage receiving & dispatching of stock; manage returns
& exports; comply with (FMCG) Fast-Moving Consumer Goods, (GMP) Good
Manufacturing Practices, Australian Therapeutic Goods Legislation & overseas laws
(for exports) regarding Schedules of pharmaceutical drugs; quality assurance; operate
heavy machinery & RF Scanner; (OH&S) Occupational Health & Safety Committee
member; troubleshoot computers & printers.
Recall Administrator
LG Electronics, Australia
October 2010 - December 2011
Inbound & outbound calls for call centre; data entry; update reports; invoicing; job
follow-ups; authorise returns, exchanges, refunds & credits; handle enquiries &
complaints; liaise with service agents; use GFSF program.
Software Skills
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Windows/MAC/Linux Operating
Systems
Microsoft Office Applications
Google Workspace/G Suite
Enterprise Resource Planning
(ERP) Software
Systems, Applications & Products
(SAP) in Data Processing
Customer Relationship
Management (CRM) Software
I.T. Asset Management
Lemax
Adobe Photoshop
Adobe Illustrator
Wordpress
Shopify
Helpdesk platforms
Networking
I.T. Security
Virtual Network Computing
Virtual Machines
Voice over Internet Protocol (VoIP)
Cloud Technology
Active Directory
Citrix
SQLite3
Python
HTML
CSS
Javascript
Netsuite
Quickbooks
Xero
Oracle Receivables
Prism
Flex Systems
User Manager Pro Suite
Global Service Front System
(GSFS) & Interaction Client Server
Troubleshoot printers
I.T. Support Technician
Geon Group, Australia
September 2009 - September 2010
Level 1-2 onsite technical support for end-users via face-to-face/phone/e-mail; user
accounts setup; installation, configuration, administration, maintenance &
troubleshooting of workstation computer hardware, software, systems, networks,
servers, printers & scanners; help desk service within an ITIL framework; ability to work
within a service delivery environment and progress assigned tasks whilst
unsupervised; liaise with stakeholders.
Bar Operations Manager
Little Big Horn Bar, Thailand
November 2008 - August 2009
Recruit, train & manage staff; payroll; purchase inventory; stocktake; handle deliveries;
enforce occupational health & safety rules; adhere to budgets; manage cashflow;
organise events.
APS2 Client Service Representative
Australian Taxation Office (ATO), Australia
July 2008 - October 2008
Call centre; customer service, provide Australian Taxation advice, data entry.
Accounts Receivable Clerk
Amber Tiles Head Office, Australia
July 2007 - July 2008
Maintain the billing system/incoming payment records, generate invoices & account
statements, perform account reconciliations, payroll, maintain accounts receivable
files & records, produce monthly financial & management reports, investigate and
resolve any irregularities or enquiries, assist in general financial management &
analysis.
Store Manager / Driver
Domino’s Pizza Enterprises Pty. Ltd., Australia
September 2005 - June 2007
Hire, roster & manage staff; deliveries; customer service; inventory control – ordering
& storing of goods (ambient, cold & freezer storage); administrative duties; shift
allocations & payroll; apply & ensure OH&S and (HACCP) Hazard Analysis Critical
Control Points; operate machines, mixers & ovens; cook; ensure cleanliness &
sanitation of store.
Hobbies
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Travel
Photography
Sports
4-Wheel Drive Rock Crawling
Permaculture
Psychology
Reading Books
Personal Training
Build PCs
Drones
Cooking & Baking
Sketching
Languages
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English (Native)
Tagalog (Native)
Spanish (Conversational)
French (Conversational)
German (Beginner)
References
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Saskia Luisi
Linfox Pharmatrans/Healthcare
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Education
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Bachelor of Information Technology
Charles Sturt University, NSW Australia
July 2016 – Sep 2020
Major in Systems Administration
Diploma of Business Management
Merage Global Institute of Technology, NSW Australia
Sep 2013 - Sep 2015
High School
Plumpton High School, NSW Australia
Sep 2001 - Sep 2006
Year 12 with H.S.C. (Higher School Certificate)
Sandy Boualywath
Geon Group
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