Antonio T. Sochayseng Jr.

 Antonio T. Sochayseng Jr. E. Asuncion Subdivision, Purok 3 Biga 1, Silang Cavite 4118 Tel: - Mobile:- Email:- BUSINESS PROFILE A self-managed and result-oriented Operations Manager for Sales with nearly 10 years of experience in the BPO industry handling various accounts. Experienced in managing large groups of 200+ plus sales agents with more than a dozen Team Leaders & Subject Matter Experts. Proven ability to identify business opportunities and provide the management and technical expertise to sales representatives to achieve goals. Strategic manager with strong interpersonal, communication, problem solving and decision making skills. Ability to establish and maintain strong alliances; lead and motivate teams; drive projects to successful completion; convey complex technical requirements/data; exceed customer expectations and achieve fiscal bottom-line results. EMPLOYMENT ARRIVA MEDICAL PHILS. INC., BGC, Taguig2013 - 2016 Sales Operations Manager ARRIVA MEDICAL PHILS. INC., BGC, Taguig2011 - 2013 Customer Service/Sales Team Leader ACS/XEROX, MOA, Pasay2009 - 2010 Supervisor ACS/XEROX, MOA, Pasay2007 - 2009 CSR SITEL, EASTWOOD, Quezon CityMay 2006 - Nov. 2006 CSR ELECTRASERV, SALCEDO VILL., MakatiAug. 2005 – Dec. 2005 CSR NAMI PRIVATE VILLAS, BORACAY, AklanNov. 2004 – May 2005 BUTLER/SUPERVISOR DISCOVERY SUITES, ORTIGAS, Pasig2000 – 2003 HOUSEKEEPING SUPERVISOR HERITAGE HOTEL, EDSA, Pasay Sept. 1998 – Feb. 1999 LAUNDRY ATTENDANT MANILA HOTEL, RIZAL PARK, Manilla Dec. 1997 – May 1998 LAUNDRY ATTENDANT AREAS OF EXPERTISE OPERATIONS MANAGEMENT Manage the execution, tracking & reporting of assigned campaigns to achieve planned hours & performance goals. Analyze sales and all performance related statistics daily to determine appropriate action to meet goals and identify areas needing improvement. Establish, define and refine performance metrics used to measure and reward success. Make sure all staff understand and receive feedback on results. Ensure Quality standards and company policy compliance by operations staff. Manage and develop operations management team. Ensure quality and productivity of operations, including hiring, coaching and motivating operations staff. Provide strategic planning and leadership for implementation of business processes, organizational structure and quality control. EDUCATION MAPUA INSTITUTE OF TECHNOLOGY, Intramuros, Manila1994 - 1997 Industrial Engineering 3rd year, basic subjects only. COMPUTER SKILLS & OTHER TECHNICAL TRAINING Microsoft Office – Word, Excel and PowerPoint SELECTED ACCOMPLISHMENTS Successfully developed an Internal Internship program for employees interested to move up the corporate ladder. The program has produced nearly a dozen promotions since its launch. Consistently maintained to meet monthly goals. Developed an incentive program to boost productivity and employee morale. Created a committee in charge engagement activities, making the production floor a fun yet competitive environment. Reduce attrition rate by 50% thru various engagement employee activities. Successfully lead the department basketball team to three consecutive championships in the annual sports fest. Contributed to the creation of the company’s Vision, Mission & Values. INTERESTS Basketball, Bowling & Billiards REFERENCES Available Upon Request