Anum Moqeet
Objective: To secure a position where organization could utilize my existing skills in the areas of administration and team management & where both organization and I can grow benefiting each other.
Work Experience:
ZONG PAKISTAN (China Mobile World Largest Cellular Phone Industry)
Position Title: Customer Service Representative
Reporting: Floor Supervisor
Specialization: Sales/Business Development
Industry : Telecom
Duration : Working since 11th November, 2013 till 17th May 2017
Job Profile:
Handling 250-350 customers daily and achieved wait time and service time as per company target.
Maintaining good relation with the Existing Customers and get business from them.
Dealing with irate customers & retaining the customers.
Looking after maintenance of CSC and operational issues i.e. IT, Admin etc.
PMCL-MOBILINK (Leading Cellular Phone Industry in Pakistan)
Position Title: Call Center Representative
Reporting: Team Leader
Specialization: Sales/Business Development
Industry : Telecom
Duration : May 2012 till Nov 2013
Job Profile:
Attracts potential customers by answering product and service questions.
Receive calls from customers, activate packages and generate sales.
Provide quality customer service on every call. Handling Customer’s, solve their complaints.
Maintaining the Friday reports, weekly reports and the checklist of my team members on weekly basis sending directly to the Team Leader.
FIRE PROTECTION ASSOCIATION OF PAKISTAN
Position Title: Admin Assistant
Reporting: Manager
Industry : Safety and Security
Duration : July 2011 to March 2012
Job Profile:
Handled multifaceted task (e.g. filing, data entry, record management).
Communicated effectively with multiple departments to plan meetings.
Coordinated travel arrangements related to services.
Daffodils model School
Position Title: Administration and Teacher
Industry : Education and training
Duration : April 2009 till March 2011
Job Profile:
Manage day to day Activities.
Coordinate with teachers and help them to align their lesson plan.
Taught Math and Science to Primary Classes.
Training Attended
Training on “Up selling” at ZONG Pakistan (CMPAK Limited)
Training on “Soft Skills” at ZONG Pakistan (CMPAK Limited)
Training on “Customer Service Standard” at ZONG Pakistan (CMPAK Limited)
Personal Skills:
Ability to communicate well with people of all sort having different cultural background and thoughts.
Ability to use time efficiently under crucial situation to meet task deadline.
Have aptitude and potential to work even for (12) hours continuously in a day.
Hard working and result oriented.
Technical skills:
All type of Handset configurations
Excellent Grip On MS Office (Word, Excel & PowerPoint)
Computerized accounting course i.e. Peach Tree.
Presentation skills course (from Alhamd Academy).
Completed 90-hours course of Computer Practical Training (CCPT) recommended by ICAP.
Software Used:
CRM
CRBT Management
VCMS
OTA Settings
SMSC Links
Siebel
Educational Background:
C.A (Foundation cleared)
Major : Accounts
Institute/University: Al-hamd Academy
B.Com
Major : Auditing
Institute/University: University of Karachi
INTERMEDIATE:
Major : Pre-Medical
Institute/University: Govt. Degree College for Boys and Girls Stadium Road
MATRICULATION
Major : Biology
Institute/University: Usman Grammar School
Personal Data:
Father’s Name: Syed Amjad Hassan
Nationality:Pakistani
CNIC No:-
Marital Status: Married
Residential Address:House No B-5 taj center shah Faisal colony Block 1 Karachi
Mobile Number:-
Email-
References:
1. Name:Syed Muhammad Jahanzaib
Designation:Manager Customer Services
Contact: -
