Skills
WordPress Management |Zendesk and Shopify VA |Email and Chat Support| Calendar Management |Google Docs and Sheets |Social Media Management |
Internet Research
Experience
Wordpress VA|Upwork
Tasked to edit and delete inappropriate spam comments on their Wordpress.
Tasked to edit YouTube content to make it more valuable and impressive to viewers
Customer Support Agent | Shopify-Zendesk
Answering email/tickets within 24hours
Managing Facebook Social Media
Chat and email Support Via Zendesk/Outlook
Technical Support |Teleperformance Philippines – Telstra|January 2015- September 2017
Answer incoming calls and provide assistance for registration, email creation
Interact with other departments to resolve customers issues within 24 hours if possible
Support pending chats on our website
Appointment Setter |California Telemarketing Inc| February – October 2014
Provides detailed information about the event to the customers
Make appropriate appointment based on customer’s availability
Answer inquiries relating to account information to customers
Objective
Experienced Customer Service Agent seeking to leverage my professional expertise to learn and grow in the new role of Virtual Assistant at your company.
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Education
Datamex Institute of Computer Technology
Diploma in Information Technology
(2011 – 2013)
