Apple Orozco

APPLE OROZCO Block 14 Lot 21 Tali Homes Talisay City, 6115 Mobile no: -- OBJECTIVE Efficiently apply knowledge, skills and abilities to benefit the company and my own personal and professional development. PROFESSIONAL EXPERIENCE MARKETING Implement telemarketing, creating sales for the company. Coordination of sales promotion activities, fairs, launches activities. Implement merchandising techniques on display of merchandise. Placement of advertisements, flyers, poster, leaflets and etc. ACCOUNTING Journal entries, handle accounts of different firm all over Negros Occidental. CUSTOMER CARE Attend the needs & queries of the client MANAGEMENT Handling, supervision, control or direct a business ACHIEVEMENTS/AWARDS: •Certificate of Excellence for outstanding performance •Above 75% for Call Resolution •And Zero DSAT (Dissatisfaction) WORK EXPERIENCE Order taking and product lister | Personal Client January 2017 - September 2017 Process orders, data and order entry. Create product listings, product descriptions, product contents on a certain platform. Provide customer service and product support via phone and email in a timely manner. Technical Support Tier I & Technical Support Tier II (Supervisor) www.wwe.com Ubiquity Global Services, Inc - January 2016 - October 2017 Troubleshoot subscribers especially when watching in different devices. Educate subscribers and assist them how to purchase and subscribe online. Address subscribers issue if they have requested to speak to supervisor. l Back Office Specialist & Chat Support (BankMobile Disbursements) www.refundselection.com Ubiquity Global Services Inc. January 2016 - October 2017 Personal assistant to manager. Handling email inquiry of the cardholder. Providing accurate datas for cardholder inquiry through email. Handling calls and answering all inquiries of the cardholder. Addressing cardholder's Inquiry through chat and email Administrative Manager | GIS Healthcare Couriers Pte. Ltd. Block 123 Bukit Merah Lane 1 #03-70 Singapore 150123 December 2014 - October 2015 Planning and coordinating administrative procedures and systems and devising ways to streamline processes. Recruiting and training personnel and allocate responsibilities and office space. Assessing staff performance and provide coaching and guidance to ensure maximum efficiency. Customer Care Specialist/Technical Support 1/ Telesales | Convergys Bacolod - Time Warner Cable-NYC March 2014 - October 2014 Provide billing inquiries Accept payment through Checking Account and Credit Card Offer package that could help customer in lowering down their bill Assist customer in setting up account online Upselling products that could help customer in lowering down the bill Basic troubleshooting steps for TV Cable, Internet & Digital phone Troubleshoot TV Cable for missing channels, not authorized, no signal, no picture, error message and outage Troubleshoot internet for no connection, intermittent connection Troubleshoot Digital phone for no dial tone, cant do inbound/outbound calls. Setting up voicemail, assist customer on how to set up certain features for phone. Such as, call blocking, call forwarding, call reject. Call divert and a lot features as well online for digital phone Educate customer as well, the top down billing, their dues, cycle date or print date, monthly fees and taxes Provide information with latest update with the said company Marketing Supervisor Virginia Foods Yulo Street, Bacolod City January 13, 2014-September 29, 2014 •Assign certain work and duties •Evaluate performance •Reward performance •Market the products to different location •Ensure the quality of the products •Daily inventory •Handling complaint and enquiries Customer Service Representative/Travel Specialist Teleperformance, Inc. www.expedia.com Luxur Place, Magsaysay Avenue, Bacolod City February 26, 2013- January 9, 2014 •Receive inbound calls with regards to hotel, flight, car & activities reservations •Answer participant questions and provide information that obtain full understanding of what information is being requested •Document all calls with regards to participant inquiries accurately using call tracking system •Monitor call tracking for responses from administrative team so call returns are done in a timely fashion •Provide quality customer service on every call •Communicate clearly and effectively with participants •Promote good listening skills •Manage length of calls •Recognizing and managing assertive customer calls •Promote teamwork and call center success Customer Service Officer / Administrative Support New Energy Marketing Corporation Che Yong Cua Chua Bldg., Luzuriaga St., Bacolod City April 20, 2006- February 23, 2013 •Handling customer’s complaint •Daily encoding datas using quickbooks retail •Monitor and manages dealers credit account •Prepares invoice and daily sales orders •Prepare statement for dealer •Coordinate and attend the demands of the customer •Collect payments •Manages data entry and confirms the accuracy of it •Perform bookkeeping •Trained new hired staff •Assist customers inquiries •Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges. •Identify customer needs •Update personal details for personal and business customers such as address and name details •Open new accounts/Closing accounts Independent Franchise Dealer AVON CO. Bacolod City- •Merchandise cosmetics, skincare, fragrance, lingerie, beauty products and fashion accessories On-the-Job-Trainee Caritas Health Shield North Drive, Bacolod City January 2003-March 2003 •Manages customer inquiries •Filing and do administrative jobs Store Marketing Assistant/Working student Jollibee Foods Corporation March 2001- September 2001 •Strategize sales for the company •Support managers on duty •Organizes store activities CORE COMPETENCIES •Excellent typing skills •Intermediate level skills for Microsoft windows, Microsoft word, power point, excel, QuickBooks Intuit, voyager lodging & flights, Oracle Right Now •Excellent customer service skills •Phone etiquette •Excellent written communication and documentations skills •Commitment to every client EDUCATIONAL ATTAINMENT College: University of St. La Salle, La Salle Avenue, Bacolod City- Bachelor of Science major in Marketing Certificate: Teleperformance USA Bacolod City, Philippines Given on the 19th day of March 2013 Expedia.com Customer Service Representative Secondary: St. Joseph School - La Salle Villamonte, Bacolod City- Elementary: Education Training Cultural School III PERSONAL INFORMATION Age: 34 years old Birthdate: January 29, 1983 Status: Married Gender: Female Children: None Spouse name: Michael Orozco Occupation: Energy Consultant E-mail address:- CHARACTER REFERENCE: •Mrs. Ninfa Tan (Manager) New Energy Marketing Corporation Che Yong Cua Chua Bldg., Luzuriaga St., Bacolod City - •Ms. Hapfy Uy (Manager) Teleperformance Inc. Luxur place, Magsaysay Avenue, Bacolod City - •Atty. Lindy Diola (Legal Advisor) Diola Law Office PHHC, Bacolod City-