April Cazarra Matias

APRIL CAZARRA MATIAS MEDICAL VIRTUAL ASSISTANT EDUCATION HISTORY Bachelor of Science Major in Nursing 2005 - 2008 Our Lady of Fatima University S K I L L S Oral Communication and Writing Skills Time management Computer Skills CONTACT Excellent Attention to Detail Good Decision Making --live:.cid.ef10be3f04df9008 Love For Continuous Learning Self Motivation And Discipline Customer Service Data Entry Email Management ABOUT ME Reliability HIPAA Compliant ** I have a strong desire for contentment and stability. I'm not scared of hard labor and will do whatever it requires to get the project accomplished. "Dream big, perform tough". And above all else, I appreciate integrity. I N T E R E S T S CAREER HISTORY HEALTHCARE VIRTUAL ASSISTANT Hello Rache April 2021 - June 2022 Key responsibilities: Administrative tasks with a Psychiatric provider that includes checking patient's insurance eligibility and benefits Virtual Receptionist - collect copays and balances, check-in patients, answers phone calls/text inquiries Scheduling patients, reminding patients of the appointments via call/text Sending referrals and creating laboratory orders Organizing documents in EMR Submits Medication Prior Authorizations and calls pharmacy for any prescription issues Coordinates with Billing Team for claims denial and services that need to be rebilled BENEFIT ADVOCATE Optum - UHG August 2018 - January 2021 Key responsibilities: Handles commercial member's medical insurance Respond to and resolve, on the first call, customer service inquiries and issues such as benefits, medical claims, prescription refills, prior authorizations, and appeals. Intervene with another insurance provider for coordination of benefits Intervene with care providers on behalf of the member to assist with appointment scheduling and bill disputes SALESFORCE ADMINISTRATOR Cognizant Philippines August 2017 - April 2018 Key responsibilities: Provide excellent technical service by responding to clients via telephone, email, and chat Maintaining and customizing Sales Cloud and Service Cloud apps Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports TECHNICAL SUPPORT REPRESENTATIVE Convergys Philippines November 2011 - April 2017 Key responsibilities: Provide excellent internet technical service by responding to customers via telephone in a professional, courteous, accurate manner Handles HP Desktop users and TimeWarner Cable Internet clients Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams