April Escototo

April Escototo D A T A A N A L Y S T W R I T E R experience A N D C O N T E N T profile Phone 2015 - present Convergys | Scheduler Collates and analyzes scheduling and staffing data. Estimates and projects optimal staffing level based on historical data. Collates and analyzes data relating to volume of inbound calls. Trends historical data according to volume of call traffic against established metrics. Formulate and present recommendations for achieving productivity goals based on findings. Hyundai Asia Resources, Inc | Customer Planning, Research, and Standards Analyst - Monitors dealers’ performance through the compilation of audit results from Sales, Service, Parts and CRM Departments Ensures compliance of the dealership with HARI standards, policies and procedures Bank of the Philippine Islands | Senior Phonebanking Analyst 2008 - 2010 Stands as the Customer Care Unit of the Bank Responsible in answering queries of the bank’s clients and for the processing of requests (deposit, credit cards, loans, corporate, and insurance) skills Data Mining Data Analysis Content Writing Blog Writing Microsoft Office Transcriptioning Cooking Virtual Assistance Email -- Skype Address aprilescalona Bulacan, Philippines awards College Scholar 2008 Given by the University of the Philippines for student who got an average of 1.75 for the semester Valedictorian 2004 Given to the top student of the class President Gloria Macapagal – Arroyo Award on Academic Excellence 2004 Given by the Office of the President of the country for the top students education BA in Political Science University of the Philippines - Graduated with a cumulative GPA of 1.755. Awarded the distinction of Cum Laude.