Aqsa Jabeen Abbasi

Aqsa Jabeen Abbasi Address:-W30-A 18th East Street DHA Phase 1 (Contact:-) Email-, Objective: To have a job where capability gets preference, that would enable me to use and enhance my talent and skills as well as contribute to organization's goals and which would provide excellent opportunities for career advancement and personal growth. PROFESSIONAL CAREER:- Karachi Academy Worked as a School Teacher 2011 - 2012 Faysal Bank, formerly known as Royal Bank of Scotland Worked as a Customer service representative 2012 – 2013 Beaconhouse School system- 2013 – 2016 Worked as a Home room Teacher Daps Seaview School – 2016 - present Works as a Class Teacher Career history:- Customer Service Representative – Faysal Bank Ltd Answering customers’ calls as phone banking Agent. Handling customers’ inquiries, execution of transactions & logging complaints. Escalating service & system related concerns To keep Track of all the Financial & Non Financial process through Alternative Distribution channels. Resolve customer complaints received at call centre by coordinating with concern departments. Handle client service, informing customers about personal loans, credit cards and accounts etc. Responsible for preparing Team’s Officer Performance Report, Daily and Monthly Day to day trouble shooting (ATM/Contact Centre& service related). Provide top quality Customer Service to our valued customers.. Mentoring new call centre agents ACADEMIC QUALITFICATION: Iqra University (Main Campus) (MBA Executive) in progress Dadabhoy Institute of Higher Education Bachelors of Commerce Trinity Methodist Girls Higher School H.S.C Certificate (Commerce) Gulistan S.A.L Girls Secondary School S.S.C Certificate (Science) Training /Courses TAKEN:- Computer Skills: Windows 'XP,Window Seven MS Office (Word, Excel, PowerPoint& Outlook) Standard Internet and E-mail applications Avaya /CMS (Call Management system) IRIS (ATMs) Vision Plus (Credit Cards system) TFC (Teacher’s Foundation Course) PERSONAL STRENGTHS / TRAITS:- Communicating effectively with people at all operational and managerial level Able to approach the public with a friendly but professional attitude. Resourceful and systematic in undertaking responsibilities. Always willing to learn. PERSONAL DETAILS:- Nationality: Pakistani National Marital Status: Single Language: English & Urdu, Sindhi REFERENCES:- Available upon request.