Villapando, Ara Aina G.
SKYPE: araaina.villapando
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HIGHLIGHTS OF QUALIFICATION
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Exceptional written and oral English communication skills
Keen and strong attention to details
Flexible: willing and able to learn new things.
Excellent work ethics.
Well-versed in handling Microsoft Office tools including Word, Excel, PowerPoint.
Computer literate.
Responsible attitude targeted at ensuring completion of tasks and projects in a time efficient
manner
EDUCATION
AB Psychology -)
Messiah College, 2/F State Center Building, Ortigas Avenue, Mandaluyong City, M.M.
Honors
1st yr: Dean’s Lister (2011)
Tayabas Western Academy -)
Grabsum School Incorporated -)
Trinity Christian Academy -)
Bethany Christian School -)
El Nino Montessori School -)
SEMINARS AND TRAININGS ATTENDED
On-the Job Training
• Victory Christian International School, June-September 2013
Leadership Seminars
• Decision Making. Messiah College, 2013
• World Missions. Messiah College, 2013
• Stress Management. Messiah College. 2012.
• Etiquette & Decorum. Messiah College. 2012.
• Special Events Planning and Implementation. Messiah College, 2011.
• Interpersonal Relationships. Messiah College, 2011.
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WORK EXPERIENCE
• Virtual Assistant. Keller Williams Arlington, Tack Team (August 2019-present)
- Managed social media accounts
- Graphic designed for contents
- Copywriting
- Content writing for blogs
- Data entry for marketing weekly statistics
- Ads posting in Craigslist
- Video editing for the realtors
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Copywriter. A+ Digital (May 2019-August 2019)
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eCommerce Marketing Assistant. Bluelambda Private Limited (May 2018-April 2019)
- Improved reliable task management through ensuring all tasks are
accomplished before the given deadline.
- Developed new skills by giving a new variety of tasks a shot and
improving the next one.
- Became resourceful with the tools presented and balancing between
asking questions and proper completion of the tasks.
Social Media Assistant
- Ensuring all comments and messages in Facebook page and Instagram
are responded within the day.
- Used approved templates for the responses.
Ghostwriting
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Wrote articles for SEO.
Used Grammarly and keywordtool.io as tools.
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Transcribed testimonials from the customers submitted on Boast.io
Used Sonix as tool.
Made sure everything is grammatically correct.
Transcription
Monitored Social Media Accounts
- Monitored Google Ad Score
- Monitored customer feedback score on Facebook
- Sent regular reports of Facebook Statistics
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Outreach Manager. Nocnexx LLC (July 2018-October 2018)
- Ensured all queries from the clients are responded.
- Highly organizing the data of the clients.
- Explored ideal balance between proper communication with the client
and time management.
- Researched good wholesale distributors
- Collected CSV files from wholesale distributors
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Virtual Assistant. Arigato Japan Food Tours (February 2018-April 2018)
- Helped my seniors respond to all the email queries of the guests.
- Properly scheduled the tour requests of the guests.
- Maintained proper communication with the tour guides onshore with
the clients.
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Human Resource Business Partner Assistant. Hinduja Global Solutions (June 2016-November
2016) Graveyard shift
Employee Relations
- In charge with the discipline management of the employees.
- Reviewing admin cases.
- In charge in serving dismissal notice.
- In charge in sending letters to the absconders.
- Conducting exit interviews.
- Sending email blast for any upcoming events.
- Screening internal applicants.
- Doing panel interviews for internal job hiring.
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File Managing (201)
- Checking if the pre-employment requirements are complete.
Data Encoding
- Encoding exit interview results.
- Putting on records the disciplinary actions of the employees.
Customer Service Representative. Concentrix Daksh Services Philippines Corporation. (August
2014-January 2015) Graveyard shift
Sears Canada
Direct Ordering. August 2014-October 2014
- Assisting customers in placing orders via inbound calls from the
catalogue or online.
- Checking the status of the order.
- Upselling.
Customer Service. October 2014-January 2015
- Assisting customers in placing orders via inbound calls from the
catalogue or online.
- Checking the status of the order.
- Doing up sales.
- Contacting Sears shops in Canada for any discrepancy with the store
purchases of the customers.
- Providing compensation for the customers for any inconvenience
they’ve encountered on their purchase.
- Deescalating.
- Doing outbound calls to the customer and sales offshore support.
Treasure ISA
ISA (Individual Savings Account). January 2015- March 2016
- Checking and validating if there are any discrepancies on the saving
account of the customers.
- Doing outbound calls to the customer to validate and correct any
discrepancies on the account.
- Doing outbound calls to fraud departments.
- Transferring the funds from ceding party bank.
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Checking if there are any imbalance on the cashbox of the customers;
if funds are properly transferred.
Sending letters to the customers if there are any discrepancies on their
account.
Sending letters to the customers if there are possible fraudulent case
on their account.
Tools used: PEGA, PBS, MS Excel.
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REFERENCE
Angelo Medrano
Hinduja Global Solutions
Manager
Jenkie Tuplano
Arigato Japan Food Tours
Supervisor
Stephon Mottley
Nocnexx LLC
CEO
Hotglobalfashions.com
Francis Teo
Bluelambda Private Ltd.
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