Arbel Ringconada Zabate

Arbel Ringconada-Zabate Email:-Mobile#: - Skype ID: Belle.Ringconada Objective: To secure a position where by hard work, dedication and the ability to acquire new skills will be an advantage to the company I work for. WORK EXPERIENCE: February 26, 2018 – Present Ticketbooth Virtual Assistant/Email Support  Customer Care Specialist  Client Services  Create/Build Events for Organizers  Create/Design Electronic and Hardcopy tickets  Action Refunds  Quality Assurance October 15, 2018 – March 2020 The Broad Place Virtual Assistant – Part-time  Social Media Manager o Create image quotes for the letters o Upload/Schedule Letters in Social Media and MailChimp o Filter/Verify Members Requesting to Join our Facebook Private Group  Update Website Content in WordPress Backend  Assists in Creating Customer Profile  Create/Upload Meditation Session Schedules in Website and Google Calendar  Data Entry / Research  All other Admin Duties Arbel Ringconada-Zabate Resume Page 1 October 15, 2018 – January 15, 2019 MebyME (e-Commerce/Shopify) Customer Service Representative – Seasonal  Customer Service Representative  Answer Product Inquiries  Track Orders  Process Label Returns  Issue Refunds  Update Product Description in Shopify December 2016 – August 2018 Fashion Lane Australia Virtual Assistant – Part-time  Social Media Manager o Content Creation for Social Media Posts o Upload/Schedule Posts o Respond to Customer Inquiries via Facebook  Update Client on Invites Regarding Possible Affiliations  Check if Newly Approved Affiliated Stores are added to our Website.  Manage Client’s Calendar.  Maintain Website by Uploading Running Promotions and Deals.  Organize Products by Mapping them According to Brands.  All other Admin Duties October 15, 2017 – January 15, 2018 MebyME (e-Commerce/Shopify) Customer Service Representative – Seasonal  Customer Service Representative  Answer Product Inquiries  Track Orders  Process Label Returns  Issue Refunds  Update Product Description in Shopify Arbel Ringconada-Zabate Resume Page 2 October 12, 2015 – February 11, 2017 LeadGenius Advance Data Researcher  Gather Data for Specific Leads of a Company o Working Mostly on Hard Projects (difficulty level is high) October 15, 2016 – January 15, 2017 MebyME (e-Commerce/Shopify) Customer Service Representative – Seasonal  Customer Service Representative  Answer Product Inquiries  Track Orders  Process Label Returns  Issue Refunds  Update Product Description in Shopify October 15, 2015 – January 15, 2016 MebyME (e-Commerce/Shopify) Customer Service Representative – Seasonal  Customer Service Representative  Answer Product Inquiries  Track Orders  Process Label Returns  Issue Refunds  Update Product Description in Shopify November 18, 2013 – September 30, 2015 Teleperformance Philippines Supervisor (Promoted)  Handled a Team of 15-21 Agents  Create Action Plan for Teams' KPI  Monitor Calls for Quality Assurance  Do Coaching Sessions to Improve/Maintain Agents' KPI  Create Daily, Weekly, and Monthly Reports and Present them to the Managers with Action Plans for Outliers Arbel Ringconada-Zabate Resume Page 3 June 2012 – November 2013 Next BPO Solutions, Inc. (e-Commerce/Shopify) Technical Support Representative  Customer Service Representative  Answer Product Inquiries  Track Orders  Verify Customer Claims  Process Label Returns and Issue Refunds  Subject Matter Expert November 2011 – May 2012 VXI Global Solutions Technical/Customer Support Representative  Answer Product Inquiries  Assist Customers with their Internet Connection Issues  Answer Billing Queries August 2010 – October 2011 Stream Global Services (formerly eTelecare Global Solutions) Technical/Customer Support Representative (BERLITZ Passer)  Answer Product Inquiries  Assist Customers with their Internet and Landline Connection Issues  Subject Matter Expert March 2008 – July 2010 Synnex-Concentrix Corporation (formerly Link2Support) Technical/Customer Support Representative  Answer Product Inquiries  Assist Customers in Setting-up their Networking Devices  Supports Wireless and Complex Internet Issues  Responsible for Configuring Routers, Range Expanders, Switches and Hubs Arbel Ringconada-Zabate Resume Page 4 EDUCATION: University of Southeastern Philippines Bachelor of Science in Electrical Engineering March 2003 Davao City National High School March 2001 Jose L. Porras Elementary School March 1997 Should there be a software/application that I am may not be familiar with and training (or overview) is provided, I can assure you I'll be able to do it along the way. CHARACTER REFERENCE: Shearry Mae Sabio Executive Assistant - The Broad Place-Francisco de Leon Jr Team Leader - LeadGenuis- Arbel Ringconada-Zabate Resume Page 5