Ariel Mazo

Male, Height -173 cm, Weight -145 lbs., Address: 21 Unit 3F A. Luna St. Brgy. Bagumbuhay Proj. 4 Quezon City NCR Phillipines 1109 Mobile:-,- Landline: - Email:--Passport Id No: EB- Ariel Marte Mazo Experiences April 1997 – Present - Music Scoring - Freelance/Freelancer/Independent Musician Arrangement Writing/ Composition Sound Engineering/Recording/Dubbing Stage Technician/Audio/Sound Set-up Gigs Previous - Playing cover songs of all genres in bars such as: Rockmore in Sta. Mesa Manila, Freedom Bar in Anonas Quezon City, Greensand in Las Pinas, Bay Area in Roxas Manila and other bars and restaurants where we could expose ourselves, earn money and have a lot of experiences. Present - Open Oct 2015 – Present Sky Cable Co. Phils. IT/System Admin./Field Sales  Consulting Engineer for SkyCable ( Sales of Broadband or Cable TV and Technical Specification)  Worked for Corporate Network Services from Small to large scale business. (Residential and Corporate Offices)  Provided Day to Day Technical support on all clienteles  Abreast knowledge in Cisco and Juniper Routers (Dynamic / Static) and Switches (VTP & VLANS) including security, configuration and management.  Inputs design or implementation of network topology and wireless solutions  Eligible to maintain HQ data center's devices, firewalls and F5 load balancers  Responsible for monitoring, maintaining, and troubleshooting company wide network that   included Cisco routers, Extreme and Dell switches, SonicWall Firewall, VPN, Wireless AP's, Asterisk VoIP, and DNS and DHCP servers and what not. Responsible for technical support of system running Microsoft Server Set all types of IP protocols such as RIP, OSPF, EIGRP DTP, STP and what not. March 2015 – Present(Freelance) Solutions(new name) CJR IT Solutions (Phils..,NZ.., AU)/JNH IT IT Solutions Consultant-(free lance)  Consulting Engineer for CJR IT Solutions( Sales and Technical Specification)  Worked for Corporate Network Services from Small to large scale business. (e.g. Hospitals and Entertainment Studios. and what not) Provided Day to Day Technical support on all clienteles Abreast knowledge in Cisco and Juniper Routers (Dynamic / Static) and Switches (VTP & VLANS) including security, configuration and management. Inputs design or implementation of network topology and wireless solutions Eligible to maintain HQ data center's devices, firewalls and F5 load balancers Responsible for monitoring, maintaining, and troubleshooting company wide network that included Cisco routers, Extreme and Dell switches, SonicWall Firewall, VPN, Wireless AP's, Asterisk VoIP, and DNS and DHCP servers and what not. Responsible for technical support of system running Microsoft Server Set all types of IP protocols such as RIP, OSPF, EIGRP DTP, STP and what not. Development and installation of internal Frame Relay network Provided tiered customer support for a national network that was operational 24X7          March 2013 – August 20, 2013 Hibu- Yelladworks Inc. (Yellow Book) Graphic Artist/Helpline/Product Support  Design and create graphics for single or multi-page websites and other web-based products that are professional in presentation, create a positive user experience, provide a strong call-to-action and are search engine optimized for best conversion. Design single or multi-page websites using available design programs. Quickly make graphic and layout changes based on the client's requests. Work with customers over the phone or via email to gather web design requirements. Communicate effectively with managers, team members, and project related groups to ensure project objectives are consistently met, track project status and recommend adjustment to plan. Contribute to training materials, deliver training to staff and field questions from production associates.      Nov 2010- July 2012 Wipro BPO Philippines, Ltd, Inc. Screener/Technical Support/NCC-Voice (Level 3)  (Bell-Canada Account)           Monitoring all queues (in CALRS/ACUT) Screen trouble tickets for the Test Board Test Voice Tickets, if possible Ensure that completed information is correct, accurate and properly tagged (in CALRS) Move misrouted trouble tickets (from T, F, D, and V Queue/ACUT) Complete tickets in CALRS/ACUT if necessary Coordinate with Field technician, if required Create, monitor and manage OE Patterns Create Cable Patterns for CM and DM Remotes Follow-up calls to subscribers if line trouble is cleared and working Jan 2008 –Sept 2010 Technical Support Specialist  24/7 Customer Service Phils. Optus (Apple i-phone Tech Support). Handling customer inquiries, receiving incoming calls, giving detailed information e.g. rate plans, pricing, billing inquiry, payment inquiries, deliveries, activation of value added services, full equipment trouble-shooting, faults logged and management specializing only with Apple i-phone.  Full customer service relations, product and service education and activation Oct. 2006 – Dec 2007 Sitel Manila, Philippines CSA/Technical Support – (Level 2)  (T-Mobile UK Account). Handling customer inquiries, receiving incoming calls, giving detailed  information e.g. rate plans, pricing, billing inquiry, payment inquiries, deliveries, activation of value added services, and basic equipment trouble-shooting. Full customer service relations, product and service education and activation Sept 2005 – Aug 2006 Sales Agent/Telemarketer  Cipher Solutions, Inc. Outbound calls, telemarketing, promoting and selling web pages (Local Area Yellow Pages, US Account) Jan 2003 – Aug 2005 Medical Sales Representative Mighty Eagle Trading  Distribution of Korean medical products(Vitamins and all health disorders)  Covering Hospital Doctors, Pharmacy outlets EDUCATION  Associate Studies Computer Network Engineering (CCNA CCNP ICND1 and ICND2 -Juniper- CBT Nuggets – CJR IT Solutions  College-  High School-  Elementary- BS Computer Engineering Technological Institute of the Philippines Don Bosco Technical College Immaculate Conception Parish School SKILLS and INTERESTS - - Database, Web Design, Computer trouble-shooting and repair, Networking and iOS Configuration, CompTIA A+, MTA Networking and Microsoft Servers Musical Scoring, Arrangement, Composition, Playing Musical Instruments (Lead Guitar, Bass, Piano or Synth/ Organ and Drums. Sound or Audio Dubbing, Multi-Mixing, Track editing, Remastering and Recording Basic Animal and Plant Farming - Driving (with license res. code 12) -