Arien Ruth C. Ramos

B102 Lot 3 Phase 5 Marble Wood Street, Deca Homes Resort and Residences, Mintal Davao City 8000 Philippines cell:-- Arien Ruth C. Ramos Objective  To enhance my professional skills  To gain experience and to acquire new skills. Online Job Skills        Oral and written communication skills in English Data entry Audio transcription Social Media content moderation Appointment setting Call Handling Chat/Email Handling Experience Appointment Setter Upwork Aug 2016 – December 2016 Audio Transciptionist Upwork March 2015 – October 2015 Offsourcing Philippines, Inc. Bajada, Davao City October 2015 – July 2016 Social Media Content Moderator and Customer Service Associate Survey Sampling International Matina, Davao City March 2013 – March 2015 A. Project Supervisor ( July 2014 – March 2015)     Manages project quotas to make sure client demands are met on the given deadline Controls/manages the lines/sample that market researchers will receive. Does initial set up of projects for it to be ready for dialing Disseminates information/instructions to other teams working on the same project.  Communicates with account managers – sends hourly updates/progress reports,       submits after shift reports, sample assessment and next shift’s plan, raises project or dialing concerns Negotiates with account managers in cases where quotas are not hit due to insufficient landline/cellphone sample provided Communicates with the company’s different departments to ensure that concerns are addressed promptly Communicates with QA Supervisors to make sure that 100% production is met without sacrificing call quality Supervises market researchers to make sure the project’s daily and overall production will hit 100% or higher. Keeps track of market researchers’ attendance, offenses and performance. Admin tasks : team shift schedule, incident reports, Issuance of Notice forms, offense hearings (within the team) B. Quality Assurance Supervisor ( February 2014 – July 2014)  Records market researchers calls  Monitors market researchers to ensure that call quality is above 85% while being able to hit 100% production rate.  Gives market researchers feedbacks regarding their calls and suggests effective rebuttals  Listens to recordings in cases where answers need clarification  Ensures that quality offenders are dealt with accordingly.  Sends dialing feedback to Project supervisors  Does admin tasks assigned by the team manager or QA lead. C. Market researcher ( March 5, 2013 – February 2014)  Conducts interviews/surveys  Accurately records answers given by survey respondents Sitel Philippines Ortigas, Pasig Sep 2007 – Jan 2009 Account Specialist (Retention)  Addresses customers’ billing concerns  Deals with customers who wish to end their dial up internet service subscription  Convinces customers’ to continue/retain their current(dial-up) internet subscription  Offers products/subscription upgrades Education University of Mindanao Matina, Davao City June – September 2014  Bachelor of Science in Accountancy - Undergraduate Colegio de Kidapawan Kidapawan City June 2004 - May 2006  Bachelor of Science in Nursing - Undergraduate