Aris R. Rome

ARIS R. ROME EXPERIENCE CSR/SYKES ASIA/ -- Technical support covering Email, Chat and Voice for US and UK account. Promoted as Team Lead For UK Account supporting Voice and Email. Developed and Mentored agents to be the next level SME. POC for asset management POC of Music Club - LCR/RESULTS COMPANIES- GRADSCHOOL COACH Ø​ H ​ andled waves and developed them for production support. HTTPS://WWW.LINKEDIN.COM/IN/ARIS-ROME- 7B2A8514A/ SKYPE ID: ARISROME Ø​ F ​ acilitated Sales Training and Call handling. Ø​ F ​ acilitator for Nesting graduation. Ø​ N ​ ew Hire touchpoint LOYALTY and RETENTIONS “SAVES TEAM” COACH Ø​ T ​ rained/Coached tenured agents in collections and retentions. Ø​ O ​ ne on One intensive coaching OBJECTIVE To acquire a post that would enable me to continue practicing what I’m good at and meet great people and learn what they’re good at. Ø​ D ​ aily Reports analysis OPERATIONS SUPERVISOR​ “Acting Capacity” for Production Team Ø​ D ​ aily Skill Coaching Interaction and Call Monitoring Ø​ D ​ aily Call Quality Audits and Compliance Ø​ A ​ ccount Resolutions and Sales Coaching Ø​ R ​ etentions and Loyalty Coaching Ø​ H ​ ours Adjustment / Approval Ø​ C ​ onducted Quarterly Team Building SKILLS Ø​ W ​ eekly Performance review Coaching| Mentorship| Facilitation| Ø​ A ​ pplicant interview Call calibration| Reports generation and Analysis| Social Media Marketing | Email marketing | Facebook Advertising | B2B/B2C | Quality Assurance Testing | Blockchain | Cryptocurrency | Data Entry | Email handling management | Virtual assistant | Chat / Technical Support | Google sheets | Cloud applications | I enjoy imparting my skills and developing people to be at their best. I always make sure we get the fun while COMMUNITY MANAGER / MOBIUZ.COM 2018/Present ICO || Crypto Blockchain || Social Media Community Support (E-mail, Twitter, Facebook, Reddit, Discord, BitCointalk) || Managing and growing the company’s presence through the Bitcoin forum, Facebook and other strategically relevant online properties. EDUCATION learning. I also teach Music to kids and adults. UNIVERSITY OF THE PHILIPPINES PRIMARY AND SECONDARY HIGH SCHOOL BATCH 1992 UP COLLEGE OF MUSIC BATCH 1995 HTML AND WEB DEVELOPMENT AT INFORMATICS 2006 PHILIPPINE MARITIME INSTITUTE BATCH 2013 VOLUNTEER EXPERIENCE OR LEADERSHIP MUSIC DIRECTOR / BAND LEADER I take care of a Church Ministry for Worship as a Music Director and Worship Leader. I teach and develop singers and musicians the concept of church worship. MUSIC CLUB POC Organize events and concerts showcasing talents in music and singing. Organized Music clinics and invited artists to share best practice and experience in the music industry. 2