Arlene Delgado

 ARLENE DELGADO Hda. Palanas, Poblacion 2. Sagay City, Negros Occidental mobile no:- Home:- skype: arlenecdelgado email address:-and- ____________________________________________________________________________________ EDUCATION: La Consolacion College ( March 2004 ) Bacolod City, Negros Occidental Bachelor of Fine Arts Major in Advertising Arts University of San Carlos - Technological Center - ) Talamban Campus, Cebu City Bachelor of Fine Arts Major in Advertising Arts  St. Scholastica's Academy ( March 1993 -1997 ) Bacolod City, Negros Occidental Secondary Education WORK EXPERIENCE: Northern Negros Contact Solutions Operations Manager ( Homebased ) 04/06/2016 – January 2017 *Payroll *Client Services * Research * Data Entry MOD ( MyOutDesk ) Real Estate Virtual Assistant ( ISA ) 10/25/2015- 04/05/2016 * Outbound Calls to prospective buyer * Appointment Setting * Data Entry * Email Support HP and Microsoft Virtual Assistant 11/21 /2012 – 10/15/2015 * Data Mining Specialist * Research * Lead Generation Specialist (Outbound ) Smartbitestogo.com Virtual Assistant 05/10/2012-11/10/2012 *Zendesk CRM ( Billing and Email Support ) * Taking inbound calls from different customers * Making outbound calls to prospect customers * Online Research * Data Entry Heygoto.com Virtual Assistant (January/01/2012- May 20012) * Customer Service ( Inbound and Outbound ) * Word Press * Blog * Google Calendar * Email Handling Folarin Kasumo Administrative Assistant (February 2011- October 2011) *Online Research *Data Encoder / Data Entry ( Microsoft Excel Sheets & Google Docs ) *Customer Service ( inbound and outbound ) Teleperformance Philippines Magsaysay Avenue, Bacolod City ( May 2007 – January 2011 ) *Team Leader – Expedia.com Customer Service ( Inbound Customer Service ) -General Administration Task *Team Leader - Accenture Technical Support (Inbound Technical Customer Support) -General Administration Task Arribatelecontact Call Center Limketkai Arcade, Cagayan de Oro City, Misamis Oriental ( December 2005 – April 2007 ) *Team Leader - OZ Digital Sales -General Administration Task *Human Resource Specialist -Payroll Etelecare Global Solutions Makati, Metro Manila ( March 2004- October 2005 ) *Quality Assurance Specialist - AT&T Sales - Data Entry *Sales Agent – Vartec Telephone Company