Arlene Guevarra Trinidad | Onboarding Engineer and IT Customer...

Experienced in using different kinds of CRM applications, Oracle SCM, Softphone, Siebel, Legacy Systems, Sales Tools, POS, Monitoring Tools, Business Objects reporting, ServiceNow IT Service Management, SAP for production, sales, inventory and analysis.Highly knowledgeable in troubleshooting and supporting various issues in Microsoft Operating Systems, familiar and can also use MAC OS
Can guide various customers through chat, email, phone, remote desktop and hands on troubleshooting and using MS Office Applications.
Highly knowledgeable in troubleshooting Desktop and Laptop Hardware and Software Computer issues.
Can do different types of admin and office works
Experienced in managing incidents and generating different kinds of reports that needs to be organized and liaised to the global/local customers/management team.
Key contributor to increase sales and profit and experienced customer service provider for a technical environment and Semi-conductor industry.
Can handle multiple tasks and can work under pressure with good judgment in prioritization and handling difficult customers while maintaining the best customer experience.
Played key role in providing high level of escalations to ensure total customer satisfaction
Results and service oriented, dependable and can easily adjust in fast-paced environments.
Can work in rotating shifts.
Team player committed to excellence but can work independently or with minimum supervision.