Arlo Leonel Phillips Menocal

Hi, I’m a customer service agent from the city of La Ceiba Honduras with over more than 4 years of experience, I’m really passionate when it comes to providing the best customer service and like that helping the company grow day by day by representing the brand with the best of the best. I have worked as a customer care representative, sales, lead generation, and starting trade-in processes (devices) by exchanging gift cards. I have always worked in the call center industry. I have also work receiving calls Inbound and outbound in the areas of support, repair, appointment setting, sales, retention, loyalty value customer, receptionist, and billing. My goal is to run my own business in the future provide the best customer service and Improve every day. I would like to work with a company that is growing rapidly and needs someone who could efficiently reach customers, to accomplish their goals.

https://www.16personalities.com/profiles/d08c3ced7a085

I have a wide range of experience in customer service in different areas I have work receiving calls Inbound and outbound in the areas of support Providing customers with help with their products or installations the repair went the customer haves an issue with a product that I can fix from distance over the phone, appointment setting, sales creating leads through cold calling or warm, retention retaining a customer that passed through a bad experience and creating a better one, loyalty value customer all customers are important and this area it’s appreciating the time they had been with us that’s really important always, receptionist being a secretary for a hotel and boking people in or giving information of the room service, and billing providing information in regard the customer’s bills. I have used multiple programs such as GIMP, MS Suite, Open Office, ACRS, Einstein 360, MS office programs, I also have Computer science knowledge that helps me get adapted to programs since that was the career that I was studying.

Top Skills:

1. Technical support (hardware, software) – Over 5 years of experience.

2. Customer Support- Over 4 years of experience

3. Logo design Graphic design – Over 5 years of experience

4. Microsoft Office packages – Over 7 years of experience

5. Blog post writing, social media handling- 2 years of experience

6. Appointment setting – 1 year of experience.

7. Sales (Outbound inbound) – 2 years of experience

8. Loyalty, retention – Over 2 years of experience

9. billing- 1 year of experience

10. Content editing – 1 year of experience

Work Experience:

1. Appointment setting – Healthcare industry

2. Loyalty, retention, Technical Rep- Tech industry

3. Sales, Receptionist, and Billing- The finance industry

4. Technical support- Tech Industry

Tech Skills:

1. Google Suite

2. Project Management Software

3. MS Suite

4. Gimp, Photoshop, and coral draw

6. CRM Software

7. Microsoft Office, Open office

8. Sony Vega Pro, pro video

9. Technology adaptability (phones, tablets, laptops, smart devices, etc)

10. VoIP systems

English Proficiency:

I’d rate my English skills as follows:

– Speaking: 5 / 5 – I can talk and have a conversation

– Writing: 4 / 5 – Advanced, but not an expert.

– Translating (to/from Spanish): 4 / 5 – Advanced, but not an expert.

My English Test Scores:

– EF SET Certificate English Test (50 min) Score: 88/100 (C2 Level)