Arnel Chua
Sr Service Desk Analyst (1 year 5 months)
CGI
(- |-| Cor Fuentevella Subd Brgy Taculing B.C.
(- |-| PHP 35,000 | Taytay, Calabarzon & Mimaropa
Experience
Apr 2016 – Aug 2017
(1 year 5 months)
Sr Service Desk Analyst
CGI
Industry
Computer / Information Technology (Software)
Specialization
Technical & Helpdesk Support
Position Level
1-4 Years Experienced Employee
Jul 2015 – Feb 2016
(8 months)
IT Specialist
Stefanini Philippines, Inc. | National Capital Reg, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Technical & Helpdesk Support
Role
IT Support/Helpdesk
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 30,000
Help users troubleshoot various issues with regards to VPN
connectivity, password resets, IE troubleshooting, MS Office
Applications, MDM, Active Directory, and basic computer
hardware troubleshooting
Nov 2012 - Mar 2015
(2 years 5 months)
Senior Systems Executive
Cognizant Technology Solutions Inc. | National Capital Reg, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
IT/Computer - Network/System/Database Admin
Role
IT Executive/MIS
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 24,000
Help user's in resetting their passwords, assist in users in raising various requests. Basic IE, MS Office, and Hardware troubleshooting.
May 2012 - Nov 2012
(7 months)
Technical Support Specialist
Atos
Industry
Call Center / IT-Enabled Services / BPO
Specialization
IT/Computer - Network/System/Database Admin
Role
Others
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 23,000
Help user's troubleshoot various issues with regards to VPN connectivity, password resets, IE troubleshooting and basic computer hardware troubleshooting.
Oct 2009 - Apr 2012
(2 years 7 months)
Technical Support Representative
Sitel Philippines Inc.
Industry
Call Center / IT-Enabled Services / BPO
Specialization
IT/Computer - Hardware
Role
Technical Support
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 18,000
Helps customers in installing their printers to the computer. Troubleshooting problems that might arise due to unavailability to print.
Assisting the customers in setting up their printers.
Jan 2000 - Sep 2000
(8 months)
DPT Team Assistant
Innodata Mandaue Inc.
Industry
Computer / Information Technology (Software)
Specialization
IT/Computer - Software
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 5,000
Responsible for ensuring that the team achieves the quota for the day. Takes the position of the Manager in his absence. Creates Daily Accomplishment Report of the team.
Dec 1999 - Jan 2000
(1 month)
Formatter
Innodata Philippines Incorporated
Industry
Computer / Information Technology (Software)
Specialization
IT/Computer - Software
Position Level
Fresh Grad / < 1 Year Experienced Employee
Monthly Salary
PHP 4,000
Duties:
Responsible in formatting a batch of books and
have a quota of 150000 bytes per 8 hours or one
working day.
Accomplishment:
been assigned to a higher position because of
good performance.
Reason for leaving:
transfered to another branch
Education
1999
University of Saint La Salle-Bacolod
Bachelor's/College Degree in Computer Science/Information Technology | Philippines
Major
Programming
CGPA
85.0 / 100.0
