Arnel Dave
Lim
Sales Representative and
Support/ Content Moderator
Contact
Phone-
Email-
Address
559 Panday Street, Goa, Camarines Sur
Education-
Bachelor of Arts in
Communication
Partido State University
-
Diploma in Computer Arts
and Electronics
System Technology Institute (STI)
Expertise
Sales (ability to meet or
exceed quotas
Communication (building rapport)
Experience
September 20, 2021 - August 7,
2023 Enshored, Inc.
Content Moderator
Moderated the content of a social media platform company's videos.
Gave weekly updates to our Team Leader
Conducted virtual meetings with other Content Moderators and discussed how to
further improve workflow
May 2, 2023 - July 31,
2023 Allie's Dessert House
Social Media Manager
Manages ADH's Facebook Page and Instagram by posting content
Utilizes Facebook advertising
Contacts social media influencers to feature the business
Builds rapport with Allie's Dessert House's customers online by answering via
chat and keeping them engaged
Increased organic following on Facebook by up to 50% in my first 2 months
July 2018 - March
2019 EGS
Saes/Customer Service Representative
Assist customers with inquiries, issues, and concerns regarding their Sprint accounts.
Diagnose and troubleshoot technical problems like network connectivity and device
issues.
Address billing inquiries, explain charges, and assist with bill payments.
Provide tailored recommendations for Sprint plans, features, and upgrades.
Help customers manage their accounts, including plan changes and updates.
Handle customer complaints and work towards swift resolutions.
Customer Service
January 2015 - July
2016 COMWORKS, Inc.
Social Media Management
Sales and Customer Support
IT Management (ability to learn
softwares quickly)
Ability to work in a fast-paced
environment
Language
Explained the benefits and specifications of different smartphones to customers
Helped customers find the most suitable phone for their needs and budget
Updated sales reports via Excel through email and chat, with the help of my
supervisor
Provided email support regarding updates on incoming and outgoing shipments of
phones and gadgets,
Interests
English
Filipino
Traveling
Swimming
Photography
Cycling
