Arnold Kwame Anyor

With over 2 years of dedicated experience in the IT support field, I bring a results-oriented approach and a proven track record of implementing consistent and organized practices to solve complex IT issues. My commitment to providing exceptional service is underscored by my adeptness in handling challenging customers with a positive attitude. Holding an honors degree in Information Technology, I possess a strong foundation in network and systems management, responsive web design and development, WordPress customization, and AWS cloud solutions architecture.

In the realm of network management, I excel in configuring and maintaining infrastructure for optimal performance, implementing security measures to safeguard against potential threats, and troubleshooting connectivity issues to ensure seamless network operations. Proficient in designing and developing visually appealing, user-friendly websites using HTML5, CSS3, and JavaScript, my expertise extends to customizing WordPress functionalities to meet specific project requirements. As a current AWS Certified Solutions Architect Associate candidate, I am well-versed in designing and deploying scalable, secure, and highly available AWS cloud solutions.

My professional journey includes noteworthy achievements such as preparing new computers and mobile devices according to internal policies at Achimota Government Hospital. In this role, I demonstrated my ability to excel in a dynamic environment by managing multiple priorities, providing tier-1 IT support to non-technical users, and collaborating with cross-functional teams to address technical issues. Additionally, my tenure at Kranoc Group involved responding to IT support requests, and playing a pivotal role in network setup, configuration, and troubleshooting.

My commitment to organized practices, coupled with a positive and dependable attitude, positions me as a valuable asset to any team. Currently pursuing AWS certification, I am equipped with a comprehensive skill set and eager to contribute my expertise to drive success in a challenging E-commerce Customer Service Representative role.

In summary, my journey reflects a dedicated IT Support Professional with a holistic skill set, capable of navigating the complexities of network management, web development, and AWS cloud solutions. I bring a proven ability to thrive in dynamic environments and an unwavering commitment to delivering exceptional service, making me an ideal candidate for the E-commerce Customer Service Representative position.