Arriane Joy Peralta
#19 Samadores St. Gate 3 Area 3
Old Balara Luzon Ave. Culiat, Quezon City--
OBJECTIVE
A position wherein I can utilize the experience and skills that I have acquired, especially in making sure that Client expectations are met.
WORK EXPERIENCE
PERIOD: November 15, 2017- Present
EMPLOYER: CONVERGYS PHILIPPINES SERVICES CORP.
JOB TILTLE: AEG Transition Advocate (SME)
Manage mini-teams and mentor nesting agents through coaching them with behaviors necessary to be endorsed to Production.
Provides support by answering agents’ questions and acts as SME for agents who just graduated from Training.
Conducts General Brief Note discussions which align the agents with the Company’s processes.
Ministered assistance with the site’s performance by providing real-time support on tenured agents.
PERIOD: December 29, 2016 – November 15, 2017
EMPLOYER: CONVERGYS PHILIPPINES SERVICES CORP.
JOB TILTLE: Hygiene Metrics Auditor (QA)
Aided the site in meeting targets for Client Value Metrics such as Transfer and Credit Adjustment; through validating calls of Outlier agents and sending the findings to Operations for immediate action.
Followed through with Team Leaders to make sure that sanctions are given to agents with possible fraudulent calls.
PERIOD: July 17, 2015- December 29, 2016
EMPLOYER: CONVERGYS PHILIPPINES SERVICES CORP.
JOB TILTLE: AEG Transition Advocate
Managed mini-teams and mentored nesting agents through coaching them with behaviors necessary to pass Transition and be endorsed to Production.
Provides support by answering agents’ questions and acts as SME for agents who just graduated from Training.
Conducts General Brief Note discussions which align the agents with the Company’s processes.
PERIOD: May 22, 2012 – July 17, 2015
EMPLOYER: CONVERGYS PHILIPPINES SERVICES CORP.
JOB TILTLE: Tier 1, Uverse Technical Support Representative
Top performing Agent of 2014.
Provides assistance in resolving technical issue involving internet, landline and television services.
Answers billing, adjustment and promotional concerns.
PERIOD: March 2011- May 2012
EMPLOYER: MindGym Inc.
JOB TILTLE: Academic Tutor
-Taught all subjects from sciences to religion to grade school and high school students
EDUCATION
PERIOD: June 2008- March 2012
DEGREE: Undergraduate, Bachelor of Science in Mechanical Engineering
UNIVERSITY: University of the Philippines, Diliman
SKILLS
Knowledge in Microsoft Office
Flexible, willing to take in more responsibilities as needed, and devote time necessary to complete deadlines.
Ability to maintain strict level of confidentiality in handling sensitive information.
Able to learn and apply process quickly
REFERENCES
Marie Antonette Bauzon Kirsey Gatmaitan
Transition Team Leader Transition Team Leader - -
