Arvin Nino Deiparine

I am thrilled to introduce myself as a seasoned professional with a passion in both customer service, Virtual Executive Assistant and workforce management. With over 1 year of experience in customer service, 7 years as a workforce management associate, and 6 months as a virtual executive assistant, I have developed a comprehensive skill set that encompasses various aspects of administrative support, operational efficiency, and client relations. My background in these roles has equipped me with the ability to handle diverse tasks effectively and efficiently, contributing to the overall success of the teams and organizations I have worked with.

🌟Virtual Executive Assistant : As a executive assistant, we are the one who provides administrative and clerical support to executives, entrepreneurs, and other professionals remotely. independently completes a variety of assigned tasks (including transaction-based) to meet goals and/or established guidelines, working in a team environment.

💡What I bring to the Table:

• Provide administrative support services to provide administrative support services to Managing Directors

• Support delivery such as but not limited to: Conference Call scheduling, Meeting Scheduling. Office reservations and Travel arrangement.

• Research and gathering of information from identified sources

• Assisting with special projects

• Calendar Management

👨‍💼 Workforce Management Intra-Day Operations Associate: I have gained deep expertise in managing the real-time operations of a workforce. I am well-versed in monitoring and analyzing critical performance indicators, making staffing adjustments to meet service level targets, and maximizing resource utilization. 

💡What I bring to the Table:

•English Communication

•Creating Schedules

•Tracking adherence of the agents

•Data and analytics

•Tracking attendance

☎️Customer Service Representative: I have had the privilege of engaging with a diverse customer base, providing support, resolving inquiries, and ensuring utmost satisfaction. This experience has sharpened my communication abilities, taught me to be customer-centric, and equipped me with the ability to adapt to the unique needs and preferences of customers from all walks of life.

💡What I bring to the Table:

•English Communication

•Service Orientation.

•Positive, customer-focused, “can-do” attitude.

•Problem-solving, creativity, conflict resolution.

•Responsible and professional behavior.

Furthermore, I possess skills in Microsoft Word and Excel, which empower me to create professional documents, reports, and spreadsheets. I excel in data entry, ensuring accuracy and efficiency in managing data. With my strong customer service background, I am adept at handling customer inquiries, while my expertise in reporting and administrative tasks enables me to provide valuable support to teams and managers.