Arzeli Romo

 Arzeli Asuncion Romo 3BE Salvador St. Palasan, Valenzuela City- |- Professional Summary Dedicated Customer Service professional with over 6 years of experience in providing support and resolving concerns for customers. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. PERSONAL INFORMATION Age: 29 y/oNationality: Filipino Gender: FemaleReligion: Catholic Birthdate: October 05, 1991Marital Status: Single Birth Place: Palasan, Valenzuela CityLanguage: Filipino & English GENERAL SKILLS Computer Skills Interpersonal Skills Time Management Complaint resolution Active Listening Problem Solving Flexibility EDUCATION Tertiary: Pamantasan ng Lungsod ng Valenzuela Bachelor of Science in Business Administration, Major in Human Resource Development Management Malinta, Valenzuela City -) Secondary: Polo National High School Polo, Valenzuela City -) Primary: Pio Valenzuela Elementary School Polo, Valenzuela City -) PROFESSIONAL EXPERIENCE ON THE JOB TRAINEE RICOH Philippines, Inc. 349 G/F OPPEN Bldg. Sen. Gil J. Puyat Avenue, Makati City HR Staff December 08, 2011 – February 17, 2012 Filing HR documents accordingly Screening resumes and application forms for company job vacancies Updating company databases (i.e. Phone records and Employee records) Organizing job interviews Answering phone calls and inquiries from potential candidates CUSTOMER CARE OFFICER Pilipinas Teleserv Inc. 4th Floor San Diego Building, 462 Carlos Palanca St. Quiapo, Manila Customer Care Officer May 02, 2013 – September 21, 2019 Answer customer inquiries through phone calls and emails Resolve customer problems to increase customer satisfaction or escalate them to a proper support team Update customer information on the database Ensure customer satisfaction and provide general customer support Help the customer file a complaint and provide satisfactory feedback Help in managing and training junior customer service representatives REFERENCES Jennifer Tino:- Pilipinas Teleserv Inc Palanca St. Quiapo, Manila Service Manager Jennifer Dalde:- Pilipinas Teleserv Inc Palanca St. Quiapo, Manila Service Manager I hereby certify that the facts contained on this information are true and complete to the best of my knowledge and belief. _________________ Arzeli A. Romo