Ashje Ali Zaidi

 ASHJE ALI ZAIDI : - : - Scaling new heights of success and leaving a mark of excellence in the assignments involving analytical capabilities & possess excellent knowledge of inbound sales, outbound sales, technical support, data administrator and collection sector, efficient in meeting stringent work deadlines and a sharp learning curve. Targeting assignments in Collections and Customer Service with an organization of repute. Location Preference: Gulf/ Overseas Profile Snapshot A competent professional offering knowledge in Collections, Sales and Customer Service with the experience of nearly 6 years with the Corporate sector in Indoor Sales, Outdoor Sales, Customer Service, Technical Support, Collections, Liaising and Coordination Capabilities in fulfilling and achieving targets based on weekly and monthly basis. Experience in handing teams and to maintain the quality of customer service. Displayed excellence in maintaining effective relationship with the management &possess excellent negotiation skills in liaising with other Corporate Organizations and various regulatory authorities Possess knowledge about industry and company research, quantitative analysis, company valuation analysis and financial modelling and communicating the regulatory, financial information and complex issues in a clear, concise and relevant manner to assist and guide decision-makers in corporate finance transactions A keen communicator with honed interpersonal, problem solving and analytical skills Significant Accomplishments Awarded as performer of the year for achieving targets. Awarded as Best Technical Support Person of the year and star performer of the year. Awarded as best collector of the month and quarter. Organizational Experience Jul'19-May’21 Radius Global Solutions, Powai, Mumbai, India Aug’17-Oct’18 Banctec Private Ltd, Vashi, Mumbai, India Roles and Responsibility: •Being Compliant with Fair Debt Collection Practices Act (FDCPA). •Meeting and exceeding the set targets. •Acknowledging debtor’s objections, concerns and handling their disputes. •Ensuring a trust based relationship with consumers. •Probing for full and complete information and giving best possible arrangement. •Taking escalation calls. Jan’16- Jan’17KGT Communications, Etisalat Process, Dubai as Customer Service Executive, Dubai, UAE Roles and Responsibility: Engaging in communicating with Short and Medium Enterprises for the Business plans Assisting in managing the sales activities, from lead generation to the closer of applications Spearheading the customer sales, service and satisfaction level of customers Providing quick and efficient telephone inquiry and order processing for the customers Meeting the customers through proper appointment procedures and attending their queries and concerns related to several products and so on Supporting in resolving customer queries and managing the customer satisfaction level so as to cater the new customer base Highlights: Amplified customer base by 100%through maintaining effective relationships, proper follow up, meeting customer need on time, fast processing To achieve target on daily, weekly and monthly basis. academics Graduation from Bachelor of Science. Higher Secondary School from Atomic Energy Junior College in 2010 High School from CBSE Board Atomic Energy Central School, India in 2008 academic Achievement Bagged the Basketball Player of the Year in 2009 Technical Skills Knowledge of: MS Office Suite(Word, Excel and PowerPoint) ; Tally Windows XP, Windows 7 MS Outlook (Office 2003, Office 2007, Office 2010) Web and Internet Applications Personal Details Date of Birth18 September1992 Languages Known:English and Hindi Permanent Address: Mumbai, India Passport No: Z- Nationality: India Marital Status: single