Ashley Jones

Ashley Jones PROFESSIONAL EXPERIENCE MTM-11/2016-12/2017 Customer Service Representative Answered inbound calls in a timely manner for health insured members Scheduled and cancelled transportation for medical appointments Provided high standard quality calls Deescalated supervisor calls to ensure the competence of self and company policies and procedures Treated clients with respect and dignity serving each call in a professional manner Jared the Galleria of Jewelry - 02/2015-11/2016 Jewelry Ambassador Assisted guest in gift purchases Provided knowledge on specialty stones Processed credit and credit payment Pulled daily inventory and financial reports with the shared responsibility with over $2.4million of merchandise per day Provided customer service while maintaining a professional attitude with guests, vendors and co-workers Rancho Manor - 08/2012-11/2014 Certified Nurse Assistant Provided personal care to patients that included personal hygiene, feeding, and dressing Provided customer service to patients, guest, vendors, and employees Documented vitals, ADLs, and consumption recording under the direction of the Nurse supervisor Gap Inc. - 11/2007-06/2012 Assistant Manager Provided customer service with quick and efficient register transactions while conducting a friendly and professional experience with all guests Assisted in store operations including Account Payables/Receivables, hiring process, training and cash deposits Opened and closed stores while managing a full staff of 3-6 per shift Stocked shelves, counters, and tables with merchandise Bonus Industrial Cleaning - 08/2008-01/2010 Provided services to business offices, industrial warehouses, and commercial offices Cleaned mirrors and glass, bathrooms, trash pick-up, Also reporting to Manager for team accountability, cleaned 4-5 a day. EDUCATION Sumner High School Diploma Completed CNA License program