Ashok Kumar

 Ashok Kumar Contact:- E-mail:- Add: P 3 city center sector 4 B S City. Current location: New Delhi A motivated, quality conscious professional who has experience in Banking and ITES Industry Seeking assignment in Business analysis with a high growth oriented organization. EDUCATION Degree Institute University Year MBA (Banking & Finance) Sikkim Manipal University SMU 2014 B.Com (Pass) Delhi University DU 2008 12th St. Xavier’s School I.C.S.E 2002 10th St. Xavier’s School I.C.S.E 2000 Career Scan Barclays Shared Services Sr. Business Analyst Duration - June 2012 – March 2019 Process- PCB: Personal Corporate Banking 1 Performing sanction checks on payment transactions and customer accounts. 2 Exposures to draft procedures based on the policies formulated by the AML Compliance Department. 3 Ensure target achievements adhering to Service Level Agreements. 4 Monitoring Queue for Trade Finance and Real Time queues. 5 Preparing Reports for Existing Customers, Real Time, Trade Finance, and E box Screening. 6 Attend conference call on weekly basis with the Compliance team. 7 Give teach back sessions for users, solve their queries. Organization: HCL BPO SERVICES Sr. Associate Duration: Dec 2007 – June 2012 Worked for British Telecom in HCL BPO 1 Making out bound calls and process their request on CSS to get their broadband and telephone line installed for business customer. 2 Website – Email and chat support. 3 Was a mediator between Sales and customer of BT 4 Handling Queries of the Customer through E-mail or Live Chat related to the product offered by BT. 5 Also handled team on absence of our lead and taking care of Attendance, Team meetings (Updates and Targets), TAT, Quality. 6 Also take care of Training, floor support and day to day individual reports. Organization: Mc Donald’s Crew Member Duration: 1 Year Job Responsibility: 1. Front Office 2. Billing & Inventory 3. Customer Service PERSONAL INFORMATION Date of Birth: 10th Feb 1982 Hobbies & Interests: Cricket and Visiting various places. Languages known: Hindi, English . Date & Signature: