AURORA CORAZON M. ARNAIZ-| -
linkedin.com/in/aurora-corazon-arnaiz
CAREER SUMMARY
Customer Service • Sales Lead • Administrative Support
● Passionate and focused on providing the best service to clients
● Prolific communicator and proven strong phone presence
● Established expertise in performing tasks under minimum supervision
EXPERIENCE
Sprocket Rocket (HubSpot)
Product Support Specialist- Part time
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September 2020 –Present
Answer all inquiries and problems sent via email/ticket system
Makes sure all emails and tickets are responded to within reasonable timeframe
Escalate tickets to Developers and Administration
Migrates website pages from other platforms to HubSpot
Matt C Group, Keller Williams Pinnacle Group
Client Care Specialist
May 2020 – August 2020
● Qualify leads to accurately convey motivation, competition, and financial specifics to real
estate agents
● Outbound and inbound calling, SMS, e-mail communication
● Schedule appointments for Listing and Buyer Specialists
Silliman University Instructional Media and Technology Center
Secretary
● Receives and entertains office guests and clients
● Schedules bookings for external events
● Organizes the office director’s meetings and appointments
● Disseminates and updates information and announcements
Kknasel Marketing Plus Contact Center
Telemarketer
● Persuaded potential clients to purchase company products
● Endorsed potential clients to the supervisor to close the sale
January 2012 - May 2018
June – December 2011
EDUCATION
Master of Arts in Education – Mathematics
Foundation University | August 2021- Present
Certificate of Professional Education, Mathematics
Silliman University | 2015 - 2019
Bachelor of Business Administration, Management
Silliman University | 2006 – 2011
CERTIFICATES
Content Marketing Specialist – Digital Marketer
October 13, 2020
Certified Customer Value Optimization Specialist – Digital Marketer
October 5, 2020
HubSpot CMS for Marketers Certified
October 2, 2020
HubSpot Inbound Certified
September 27, 2020
CHARACTER REFERENCE
Reg Desgroseilliers
Fullstack Developer--
Ray-An Joseph B. Samson
Client Support Specialist/Telemarketer--
