Avik Mukherjee

Experienced in Community Building and Market Research and also was a Senior Customer Service Representative with a demonstrated history of working in the internet industry. Skilled in customer relationship management (CRM), Customer Satisfaction, ContactCenters, Teamwork, and Customer Experience. Strong support professional with a Bachelor of Commerce (B.Com.).

Experience

Optimal Strategix Group, Inc.

Community Operations & Field Service (Associate)

October 2020 - Present.

niki.ai

Senior Customer Service Representative

May 2019 - October 2020 (1 year 6 months)

CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED

Senior Customer Service Representative

March 2016 - May 2019 (3 years 3 months)

Kolkata Area, India

Worked as a senior customer support representative with Concentrix for more than 3 odd years, provided floor support and product briefing for multiple lines of businesses handled escalation calls for different LOB's also. Recognized as the best performer for quarterly performance multiple times.