Aya Mohamed Imam
Address: 58 St. Khalid Ibn Al Waleed,
Qebaa City, Cairo, Egypt
Mobile : -
E-mail :-
Personal Data:
Date of Birth : 21st of July, 1992
Nationality: Egyptian
Marital Status:Single
Overview:
Pursuing a challenging career in “social media field” that utilize and enhance my educational background, as well as my skills.
Educational Background:
1997:2011
Abd Al Aziz Al Saud – Experimental Language School
Total Grade (99%)
2011:2018
Ain Shams University – Faculty of Medicine
Fifth Grade
Career related experience:
Translation (Arabic- English)
Translation (French- English)
Virtual Assistant
Social Media Manager
Editing and publishing articles
Product Entry
WordPress article Posting
Transcribing English videos
Courses:
Basics of Photoshop
Ibn-Khaldoon Family, Faculty of Medicine
I learned how to deal with adobe Photoshop and design
Earned 10/21/2012
First Aid
John Furst
Certificate for First Aid
Earned 11/05/2014
Advanced First Aid
John Furst
Certificate for First Aid
Earned 11/05/2014
People Pattern Power
Mr/ Ahmed Hassan
Psychology
Earned 12/06/2014
Quality Basics
Ms/ Samar Mohamed
Quality Management
Earned 12/06/2014
Basics of Finance
HP LIFE e-Learning, License #-
April 2015
Social media marketing
HP LIFE e-Learning, License #-
April 2015
Selling online
HP LIFE e-Learning, License #-
April 2015
Setting prices
HP LIFE e-Learning, License #-
April 2015
Marketing benefits vs. features
HP LIFE e-Learning, License #-
April 2015
Unique value proposition
HP LIFE e-Learning, License #-
April 2015
Making Decisions
lynda.com, License 023A48
July 2015
Training:
21/10/2015 At Wasla Outsourcing Company, I learnt to:
Answer calls and respond to emails
Handle customer inquiries telephonically
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Extracurricular Activities:
Volunteer at Resala Association
Volunteer at Msr Al Kheer Association
Volunteer at Al Nebras Association; for typing lessons for blinds who want to learn.
Skills:
Computer Skills:
Very good user of Windows, Word, PowerPoint, Excel 2007, 2010, 2013
Very good at Google Sheets, Google Docs, Google Drive ; Dropbox ; Adobe Reader ; Open Office
Good user of Access, Outlook
Good surfing skills on the Internet
Good Photo Editing skills: Photo shop, PHOTOSCAPE, PAINT and other photo editing soft-wares
WordPress - Intermediate.
Hootsuite, Buffer, OnlyWire - Advanced.
Trello, Asana, Wunderlist - Advanced.
MailChimp - Intermediate.
CCAT, Siebel - Intermediate.
Language Skills:
Native Arabic Speaker.
Very good command of English both written and spoken.
Good command of written French.
Interests:
Reading.
Drawing.
Surfing internet.
Volunteering.
Learning new things.
Design.
