Ayanda Nokwazi Mthethwa

AYANDA MTHETHWA Personal Information Email Address:-Mobile Number:- Residential Address: 51 Seaforth Avenue l Musgrave l Durban 4001 Languages: English, Zulu Driver’s Licences: Code 8 with own car Skills Problem solving Communications Time Management Project Management Writing Digital Marketing Business Foundations Creative Leadership Team player Willingness to learn Self-motivated and ambitious Ability to work and thrive under pressure Work Experience Current: Customer Service Associate at Connempathy October 2021 – Current Job Type: Freelance Skills: Customer Service Customer Satisfaction Data Entry Time Management Phone Etiquette Customer Experience Worked with customers to address their concerns and helped with regards to accounts. Ensured happy and satisfied customer by resolving complaints empathetically and professionally. Achieved overall highest performing agent award, for excellence in achieving target scores and merits. Also achieved high customer ratings (5-star ratings). Previous: Freelance Academic Writer at ProWritten Papers October 2019 – March 2020 Job Type: Freelance Duties: Produce literary compositions with excellent attention to detail and originality. Creating original and creative essays in a variety of subjects. Deadline-orientated function on a weekly basis. Communicate with client to deliver efficiently on set orders. Familiarity with all writing formats. Research skills. Open to criticism and to review until the client is pleased. Previous: Temp. Executive Assistant at Mondi SA Pty (Ltd) May 2018 – June 2018 Job Type: Temporary fixed term contract Duties: Reported directly to the CEO and the CFO. Provided executive, administrative, and development support. Acted as primary point of contact for internal and external constituencies on all matters pertaining to the CEO and CFO, served as a liaison to the Board of Directors and senior management teams; organized and coordinated executive outreach and external relations efforts. Assisted with daily administrative duties and completed a broad variety of administrative tasks that include managing an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings. Communicated with the general staff on the CEO’s behalf and coordinated logistics with high-level meetings both internally and externally. Coordinated meetings and strategic activities. Supports CEO in her external commitments, including service on external boards, committees and other groups. Performed other duties as assigned. Attended to front desk operations, including but not limited to: answering phones, accepting package and other deliveries, greeting and signing in visitors/guests. Reason for Leaving: Contract Ended Previous: Corporate Communications at Transnet Freight Rail December 2014 – March 2017 Job Type: Fixed term contract Duties: Internal Communications: Writing of Internal articles; newsflashes; funeral notifications; General Manager’s Communique and drafting of communications plans to be adopted nationally. Internal and External communications support; proofreading documents before they are printed. Conduct interviews for corporate publications. Drafting of weekly newsletters External Media Liaising Events Management: coordination of internal events; drafting and implementation of events management plan. Chief Executive’s Broadcast scheduling and coordination within the Business Unit. Rewards and Recognition Awards: Executive Level Awards support, coordination. Identify promotional items and source for events. Procurement Branding and Corporate Governance: Ensure banners and organisation promotional and advertorial items are available. Identify and procure promotional items with correct branding. Corporate Social Investment Projects: Employee Voluntary programs; media engagements. Stakeholder Engagements: Internal and External Stakeholder engagements; campaigns; events pertaining areas of operations. Rail Safety Awareness; Career Exhibitions throughout South Africa, Port Festivals and Government initiatives and Imbizos. Customer Engagements Yard Engagements: Yards and operational areas familiarization for efficient engagement strategies and plans. Reason for Leaving: Contract Ended Other Work Experience Previous: Freelance Writer at Livingstone Research September 2017 – May 2018 Job Type: Freelance and Online Reason for Leaving: Freelance Previous: Recruitment Consultant at NT Ngidi Consulting September 2011 – January 2012 Job Type: Permanent Reason for Leaving: Retrenchment Previous: Recruitment Consultant at PP Consulting March 2009 – August 2011 Job Type: Permanent / Self-Employed Reason for Leaving: Better prospects Previous: Graduate Financial Facilitator at Old Mutual October 2007 – January 2009 Job Type: Graduate Programme Reason for Leaving: Contract Ended Previous: Online Reporter at SAHorseracing.com January 2006 – October 2007 Job Type: Internship Reason for Leaving: Fixed term contract Education Current: Certificate in Procurement and Supply Institution: Chartered Institute of Procurement & Supply (CIPS) Completion Date: August 2019 - August 2020 Membership Number: - Previous: Certificate in Digital Marketing Institution: University of Cape Town – GetSmarter Completion Date: March 2019 – May 2019 (10 weeks) Subjects: Web Design Online Copywriting Web PR Email Marketing Online Advertising and PPC Search Engine Optimisation Mobile Marketing Social Media Marketing and Viral Marketing Web Analytics Conversion Optimisation Previous: Bachelor’s Degree in communications Institution: University of KwaZulu-Natal Completion Date: January 2004 – April 2007 Subjects: Public Relations Intercultural Communications Advertising & Marketing News & Media Studies Television & Film Studies Language in the Working World New Media Studies English Studies Journalism Previous: Grade 12 (Matric) Institution: Maris Stella Completion Date: 2003 Subjects: English (First Language) Zulu (Second Language) Maths Biology Accounting Drama References Company: Mondi SA Pty (Ltd) Name: Caroline Davie Designation: Chief Financial Officer Contact Details: 083 - Email: - Company: Transnet Freight Rail Name: Sandile Gabuza Designation: Communications Specialist: Corporate Affairs Contact Details:- Email: - Company: Transnet Freight Rail Name: Selby Dlamini Designation: Senior Manager: Corporate Affairs (Retired) Contact Details:-