Ayman

Operation manger| Gobookers – Cairo july 2023 till present

• Assigning daily tasks to my team • Manging weekly schedule

• Handling online system problems with the it company

• Handling escalations & on spot cases

• Evaluating monthly team performance.

Operation manger| tourasco holidays – Cairo Jan 2023 to july 2023

• Assigning daily tasks to my team • Manging weekly schedule

• Handling online system problems with the it company

• Handling escalations & on spot cases

• Evaluating monthly team performance

Customer support | Hotelbeds – Cairo Jan 2021 to Dec 2022

• Handle day to day bookings on the onlinesystems.

• Communicate with the hotels for confirmations and bookings amendments onspot

• Communicate with the travel agents for last minute bookings and otherrequirements.

• Negotiate with the hotels for special rates for specific cases onspot

• Negotiate with the supplier for booking problems.

Senior Operation Agent | Nirvana Travels & tourism – Cairo Sep 2019 to Jan 2021

• Handle day to day bookings on the onlinesystems.

• Communicate with the hotels for confirmations and bookings amendments onspot

• Communicate with the travel agents for last minute bookings and otherrequirements.

• Negotiate with the hotels for special rates for specific cases onspot

• Negotiate with the supplier for booking problems.

• Handling day to day escalations • following up with agents to reduce any mistakes

• organizing weekly schedule for the department

Customer support specialist | HotelsPro – Metglobal – Cairo October 2018 to Sep 2019

• Handle day to day bookings on the onlinesystems.

• Communicate with the hotels for confirmations and bookings amendments onspot

• Communicate with the travel agents for last minute bookings and otherrequirements.

• Negotiate with the hotels for special rates for specific cases onspot

• Negotiate with the supplier for booking problems.

• Was nominated to be a night shiftsupervisor

OPERATION STAFF | Trabeds - Online Global– Egypt November 2017 to October 2018

• Handle day to day bookings on the onlinesystem.

• Communicate with the hotels for confirmations and bookingsamendments.

• Communicate with the travel agents for last minute bookings and otherrequirements.

• Negotiate with the hotels for special rates for specificcases

• Negotiate with the supplier for bookingproblems.

RESERVATION STAFF | Standard Tours–Egypt March 2017 to October2017

• Handle day to day bookings on the onlinesystem.

• Communicate with the hotels for confirmations and bookingsamendments.

• Communicate with the travel agents for last minute bookings and otherrequirements.

• Negotiate with the hotels for special rates for specificcases.

CONTRACTING STAFF | Standard Tours–Egypt January to March2017

• Assist in preparing the tariff on Excelsheets.

• Extract rates from the hotels contracts and make the necessarycalculations.

• Upload rates to the onlinesystem.

PROMOTER | UNI GROUP–Egypt July to December 2016

• Promote G-Tide and Archos mobile toretailers. • Daily visits to the mobile shops inCairo. • Create awareness of theproducts