Banji Moyo

I have been working in customer support for the past four years, primarily in the microfinance industry. I've handled a wide range of customer inquiries, from technical issues to billing questions. I'm well-versed in using CRM software to track and manage customer interactions.

In my previous role as a Customer Support Manager at Express Credit Limited, I managed the day-to-day operations of the customer support department. I recruited, trained, and mentored customer support officers to ensure they provided exceptional service. Additionally, I developed effective customer support procedures and standards to improve the overall customer service experience. I set and met targets as per business requirements, which contributed to improved customer satisfaction.