Barnabas Amos

 BARNABAS AMOS-   |    |    |  -,- |    |   9, Johannesburg Street, Flat 3, Wuse Zone 2, Abuja.   Professional Summary   Experienced customer care representative with strong leadership and relationship-building skills. Morally sound, striving for an excellent career in a dynamic organization, and of high integrity with the capacity to contribute to the development of organizations and entities that would engage me.   Skills Organizational skills Teamwork Verbal communication skill Microsoft Office (Outlook, Ms-Word, Excel, etc) Strong verbal communication Administrative support Team collaboration Record-keeping Operations Support Time management Multi-lingual (English, Hausa) Work History CONTACT CENTER AGENT- Unity Bank Plc, Abuja 2019 - Till date Managing Inbound and Outbound calls. Following various communication scripts and managing unpredicted conversations. Customer Engagement. Identifying customer needs, answering questions and providing solutions/alternatives. Upselling products and services when possible. Ensuring customer’s satisfaction. ASSISTANT MANAGER – Gebu Speedy Café, KASU, Kaduna 2016 - 2018 Resolve customer complaints regarding unit sales and internet issues. Direct and coordinate activities within and outside the Café for customer satisfaction. Keeping all financial track records and disbursing funds when necessary. Review & document operational reports to sales and determine profitability monthly. Typing, editing, printing, scanning and photocopy of all types of computer works. TEACHER- Community Day Secondary School, Zul, Bauchi State (NYSC- Develop schemes of work and lesson plans in line with curriculum objectives. Develop and foster the appropriate skills and social abilities for optimum development of pupils. Assess and record progress and prepare pupils for tests and examinations. Coach, counsel and organization of sporting competitions, labour, religious and social activities for pupils.   Education NYSC Discharge Certificate 2016 Compusoft Institute of Information and Technology, Bauchi, Bauchi State 2015 Diploma in ICT/Computer Studies Kaduna State University, Kaduna, Nigeria - BA (Hons) History Government Secondary School, Likoro-Zaria - Senior Secondary School Certificate (SSCE) First Baptist Nursery and Primary School, Zaria - First School Leaving Certificate.   Referees Mr. Zachariah Markus Central Bank of Nigeria, Abuja-- Professor Terhemba Wuam Department of History Kaduna State University, Kaduna- Mrs. Sarah Dan-Legogie Customer Care Department Unity Bank Plc, Abuja-