Basharat Sultan

Curriculum Vitae BASHARAT SULTAN Contact Details Nationality:Pakistani Mobile:- Primary Email- Address:Bahria Town, Lahore, Pakistan. Date of Birth:31st December 1980 Profile I have over 15 years of experience working with USA, UK and Canadian based offshore projects. A proven track record of achieving targets. Neutral accent, fluent English, convincing and highly motivated. I have worked on projects like lead generation, sales, customer support, chat support, email support, etc. Achievements Ran and managed many projects from scratch and handed over to team leads. Attained title of Seller of the month in TRG. Always stood in Top 10 agents in Ovex Technologies. Earned bonus and all incentives in Ovex Technologies and TRG. Always hit the required targets and earned agent of the month several times. Work History Freelancing I have worked as an assistant to COO of a company. My job was to manage his calendar, work on Google Docs as per need, fix meetings with clients, updated tasks on Google Keep, using sales force for creating leads and contacts to follow up, reserve his flights and ground transportation in case of trips etc. I have experience working as an assistant to a realtor in Canada. My job was to call the owner confirm their availability for meeting, call the purchaser for meeting. I would tell them our commission rates and company profile briefly. There was a basic salary and commissions if the deal was done. I have worked as sales and support with a eCommerce website. They used to sell cell phone accessories, digital cameras, watches etc. We were using Shopify to import data from Ali Express and later on shifted to Oberlo. My job was to help make online bookings through chat or emails. Answer queries of the customer about shipping, replacements and handle refunds. I have worked with a property management company as a Guest Services Manager. My job was to make sure the guests check in properly. They have all the information to check in one day prior to their stay day. Also checking on them during the stay to ensure everything is fine. If they face any issues, probe the matter and assign the job to relative person. Once the stay is over I would ask them to write a good review on the platform they book us from. Stay in touch with cleaners and maintenance crew to make sure that the properties are in good shape. Along with this, I would enter the invoices for cleaners and maintenance crew in RNS. Emenac Inc, Project Manager As a project manager, I was responsible for the following:- Managing, selecting, organizing, training the team. Agent utilization and review KPIs. Weekly, monthly and quarterly reporting. Generating, invoices, salaries for the agents. Managed few projects from scratch. Senior Supervisor, Verification Department, Mindbridge BPO Permanent Reporting to Manager of the project:- As a Senior Supervisor I was responsible for verifying all the sales. To ensure the sales are legit and information taken is correct, if not, to send for correction. Try to up sell them and generate revenue for the company. Assisting other agents if they have any issues or queries regarding quality guidelines and coaching them time to time. Help new agents maintaining conversion and strict quality guidelines. Always achieved given targets on time. Customer Support Executive, TRG PermanentAug 2013 – Mar 2014 Reporting to Manager of the project:- Making outbound calls to USA based project on healthcare. Successfully completed Training for Sales, Call Handling and Customer Support Targets achieved and made sales on weekly basis. Achieved award of Seller of the month. CSR, Ovex Technologies PermanentFeb 09 - Jan 10 Responsible for following:- Inbound USA based project on Dell. Got Training for Sales, Call Handling and Customer Service Skills. Inbound Sales. Team Lead, Alpha Communications Contract/TemporaryMay 08 - Feb 09 Responsible for following:- Inbound / Outbound USA based project on Dish Network and Canadian Project on Hydro Power Savers, B2B (HSBC Bank). Hiring and selecting suitable candidates for the project. Conducting trainings for CSR/TSRs. Always hitting the required target with the team. Education BCS, Islamic University 2004 ICS, H-8 College For Men, Islamabad, Pakistan 1998 Trainings & Development Sales and Customer Support Techniques, Ovex Technologies Learned customer support and sales techniques, accent reduction and neutralization. Introduction with American Culture and Geography, TRG Learned about American Culture, people, traditions and geographical abbreviations. Interpersonal and Communication Skills Learned excellent business communication and interpersonal skills. Skills & Competencies Selling Skills Excellent selling skills with proven track record of B2B and B2C sales Communication Skills Excellent verbal communication and comprehension. Neutral non-inflicted American Accent. Computer and internet Skills Command on MS Word, MS Excel, MS Power point Salesforce Communication through Slack, Google Meet, Skype, Zoom Calling softwares like Ring Central, Skype, Google Voice Time tracking softwares like, Asana, Jira, Clockify, Hubstaff. Internet search Used CRM in Ovex Technologies. Live chat and communication with costumers. Hobbies Reading Novels, Socializing, Swimming