Basil Win Rajan Vincent

• Certified Business Analyst professional from EduPristine with nearly 6 years of proven support experience in Customer Service & Support Management across the globe

• Drove the successful implementation of best-in-class support to users of Public Relations (PR) Analytics Software as a Service (SaaS) platform

• Rendered support for transition/ transformation efforts; coordinated with key customers/ partners to retain customers and develop business across Europe and United States

• Experienced in implementing procedures to facilitate a high-quality customer experience, while adhering to the SLA thorugh efficient back-end support

• Spearheaded operations pertaining to Incident, Change, Problem and Escalation Management

• Skilled in technical project management including scheduling with clients for iterative product development and delivery, balancing work distribution to meet project deliverables & delivery

• A team player with excellent communication, analytical, problem-solving and relationship management skills