Benn Bryce Gumabon

BENN BRYCE GUMABON 1117-­I Julio Nakpil St. Paco, Manila - - Education: TERTIARY:B.S. Hotel and Restaurant Administration-) University of the Philippines Diliman, Quezon City SECONDARY:Saint Mary’s Academy-) Baliuag, Bulacan ELEMENTARY:Saint Mary’s Academy(1988 -1994) Baliuag, Bulacan Work Experience: Teledirect Philippines [June 2015 – Present] McKinley Hill, Taguig Online Strategist for Google Roles and Responsibilities: ● Sell to potential clients Google Adwords advertising through finding needs and value proposition ● Optimize AdWords accounts to make sure customers get the best results from their advertising with Google ● Upsell customers’ budget to make them more competitive ● Convince customers to reactivate their paused accounts ShipServ C. I. [February 2011 – July 2015] UN Avenue, Manila Team Lead - AMERS Roles and Responsibilities: ● Calls prospective clients and persuades them to subscribe to online ads or agree to a contract ● Sell the smartsupplier software to help clients manages their purchasing tasks ● Profiles and manages accounts ● Makes presentations and attends team meetings ● Manages and ensures team targets are reached Infosys BPO [August 2010 – December 2010] Taguig City Philippines Outbound Sales Representative ­ for TWG Insurance Roles and Responsibilities: ● Calls prospective clients and present product ● Answer queries and client concerns ● Aims to achieve monthly individual and team targets ● Attends team meetings and shares best practices with colleagues Etelecare Global Solutions [August 29, 2005 – December 31, 2009] Ayala Makati, Philippines Sales Service Associate 3 Roles and Responsibilities: ● Answers phone and responds to customer's question/queries ● Sells and up sells product/services then places customer's orders in order entry system ● Provides customers with product and service information ● Transfer customer calls to the appropriate departments ● Identifies and resolves customer's issues ● Documents and alerts the supervisor of trending in calls ● Manages team and sets targets to ensure maximum productivity ● Deals with customer complaints referred by team members ● Performs other duties as assigned ● Actively participates in different team drives, adherence to policies and procedures, and creation of motivational strategies to drive quality performance Accomplishments: ● Sprint Inbound Sales Associate [December 2007 – December 2009] ● Promoted to Sales Service Associate 3 [July 2008] ● Promoted to Sales Service Associate 2 [July 2006] ● Vonage (VOIP) Inbound Sales Associate [August 2007 ­ November 2007] ● Top 10 sales representative – AOL prospecting [April and May 2006 ] ● AOL (America Online) Sales Associate [June 2005 ­ August 2007] The Red Crab Seafood and Steaks (October 2002 ­ July 2005) Alabang Dining Supervisor Roles and Responsibilities: ● Provide excellent service to all patrons ● Brief staff on station assignments ● Lead dining staff in keeping standards in service ● Handle customer concerns and complaints Skills: ● Basic reading, writing, and arithmetic skills ● Computer literate with the ability to learn customer service software applications ● Good verbal and written communication skills ● Good listening skills ● Ability to multitask in terms of being able to use different computer programs while dealing with customers on the phone ● Ability to work closely with other team members and departments ● Proficient in basic Microsoft applications ● Flexible to changes (ex: shifting schedules, inbound/outbound calling, etc.) References: Ivan Esguerra - Supervisor (eTelecare Global Solutions- Liza Vasquez - Supervisor (eTelecare Global Solutions-