Bernadette Asis

10 years in Customer Service, 5 years in Admin Tasks, and 4 years in ECommerce and more than a year in Project Management.

Passion and Commitment, that make me unique from all candidates. I strongly believe that commitment goes beyond all the skills that you have. And passion drives you to be as responsible and confident facing all the duties that were given to you.

I have a strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Enthusiastic and professional. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as the liaison between departments.

I am very much interested in building long-term client relationships to ensure the success of every project, I'm involved in.

KNOWLEDGE AND SKILLS:

Project Management:

-Handling multiple projects simultaneously

-Monitoring day-to-day progress of projects

-Exceptional client communication

-Meeting targets and KPIs for every project

-Leadership

-Analysis

Customer Service:

-Empathy

-Adaptability

-Ability to use positive language

-Clear communication skills

Administrative:

-Microsoft Office

-Excel

-Powerpoint

-Google Docs

-Google Spreadsheet

-Google Drive

-Calendar Management

ECommerce:

-Order Process

-Listing

-Processing of Refunds, Adjustments, and Payment

-Management