Bernadette Cristina Dominique Jaen

I graduated with a degree in Business Management at San Sebastian College-Recoletos in Manila and started working year of 2010. My first job was with the Bank of the Philippine Islands. We deal with customers’ issues/concerns such as deposits, withdrawals, opening of accounts, forex, and personal loans. With that, it's very important to be proficient in Microsoft office, strong mathematical skills, and must have knowledge of financial principles and practices. Aside from that, it's very important to be honest, reliable, and attentive to details to avoid fraud transactions. I have also worked in a BPO industry for 4 years in which I handled email and chat. My typing speed is 45-50 wpm. It is important to type faster because there are a lot of requests from the customers such as placing their orders, general inquiries, and troubleshooting the product itself. We used Salesforce as a platform to connect with the customers and Hipchat to communicate with other teams. Lastly, I worked abroad as a telephone operator cum receptionist and we do answer and transfer calls or page individuals to inform them of telephone calls. We also do clerical duties such as filing, typing, and sorting of mails. It also helps me develop self-confidence, cultural awareness, adaptability, courage, and most importantly, the leadership.