Bernadette Perez

If you’re looking for an expert when it comes to customer service, look no more cause I am here to help you grow your business by sharing my experiences and expertise, and learn more in the process. 

A responsible and dependable Customer Service Representative for 7 years. I had worked for telecommunications and retail accounts and obtained expertise in placing orders, billing and financial services, device troubleshooting, product inquiries, tracking orders, obtaining details of complaints and queries, even fraud risk assessment, and management. My experiences in a high-pressured environment have taught me attention to detail, resilience, and flexibility in using different tools provided by the client. I am hardworking, a good listener, a fast learner, and adaptable to meet my employer's timezone. I value my client's trust and I commit myself to any job, taking full responsibility for completing projects on time.

My skills include:

 • Call Handling

 • Email Customer Service

 • Email Technical Support

 • Fraud Analysis

 • Email Management

 • Calendar Management

 • Internet Research 

 • Data Entry