Bernadette S. Riva
2991 Kaalinsabay St. Karangalan Village,
Pasig City, Philippines
Email:-Mobile: -
CAREER OBJECTIVE:
Secure a successful online home based career where I can fully utilize my trainings and skills, while making a significant contribution to the success of the company.
EDUCATION QUALIFICATION:
Bachelor of Science in Commerce Major in Internal Auditing, Far Eastern University Manila (FEU) (2008 – 2012)
Secondary Education, Cainta Catholic College (Graduated 2008)
Elementary Education, Cainta Catholic College (Graduated 2004)
WORK/TRAINING EXPERIENCES:
Shipping Associate – North America Booking Department (March 2014 –October 2015)
Daily entry of data from customs/freight logistics document reading into EDI
Daily update of customer information/details in the database
Meet the daily quota of creating 50 booking request per day.
Answer all customer’s inquiries
Lead Shipping Associate - North America Booking Department (October 2015 –April 2018)
Monitoring of the daily productivity of the agents.
Work closely with the team leader to discuss the agent daily production/performance
Assistant Manager/ Team Lead - North America Booking Department (April 2018 – Feb 2019)
Deliver performance on timeliness, accuracy and productivity and ensure KPI’s are met.
Constantly review SOP’s and ensure that the new procedures are understood and followed by the team
Preparation of daily KPI reports submitted to onshore counterpart.
Handles all escalations received from the customer or the onshore counterpart.
Conduct weekly meetings to check the daily performance of the team.
Managing and Maintaining the 2 booking email accounts.
Internal Auditor (Junior Auditor) – Audit Department (14 May 2012 – 21 February 2014)
CITISTORES, Inc. – Main Office
1919-B E. Amang Rodriguez Ave., Rosario, Pasig City
Duties & Responsibilities
Conducting Internal Control evaluation and risk assessment to identify loopholes and areas requiring management intervention to prevent frauds, embezzlements, misappropriations, misuse and wastage and ensuring that objectives of the organization are achieved economically, efficiently and effectively;
Preparing special reports when asked for by the management on various aspects of financial management, including asset management and security;
Secure company’s assets through conduct of audit in main office and main branches;
Prepare audit reports monthly and give recommendations on areas of improvement;
Conducting any other related task that may be assigned by the management.
On the Job Training (OJT) – Accounting Department (November 2011 – January 2012) Alaska Milk Corporation
6th floor, Corinthian Plaza Bldg, 121 Paseo de Roxas, Makati City
COMPUTER SKILLS:
Microsoft Word, Excel, PowerPoint, OPUS Database, Email Management, Email and Chat Support
PERSONAL PROFILE:
Name: Bernadette Salvador Riva
Marital Status: Single
Date of Birth: November 8, 1991
Place of Birth: Sta. Ana, Manila
Father’s Name: Socrates B. Riva
Mother’s Name: Amelita S. Riva
Languages Known: English, Filipino
Character Reference will be provided upon request
DECLARATION:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
BERNADETTE S. RIVA
