Bernadette Santos

 BERNADETTE R. SANTOS Tel. No. : - Email:--PROFESSIONAL EMPLOYMENT HISTORY ● Remote Internet Representative - BDC Angels LLC- Arizona, US -Nov. 19, 2021 up to July 13, 2023 Auto Boutique Texas, Auto Boutique Ohio. Auto Giants Appointment Settlers / Sales Used Promax, Dealer Socket and Elead for CRM in the dealership ● Customer Service Representative / Retention TEX / Sales and Collections/TFBusiness- Iqor Ph -May 26, 2019 to June 18, 2020 ● Remote CSR / Sales - Specialist -RMS/ Iqor Ph - Oct 6,2016 - Jan. 20, 2019 / Telco Company-Bell / Virgin Canada ● Customer Relations / Sales / Tech Care –EGS formerly NCO Group Inc. – Oct. 4’10 to Oct. 6, 2016 Business Center 4 & 5, Phil Excel Business Park, Clark Free Zone, Angeles City, Pampanga, Philippines ● Specialize in developing and maintaining the relationships between clients and the company. ● Handling customer care inquiries such as billing questions, product or plan rates, prices, service inquiries, and complaint resolution. ● We also place calls on behalf of clients to welcome new customers, retain current customers, deliver notifications, and conduct market research or satisfaction surveys. ● We are the front-line image of the company and professional customer service specialists, giving our clients access to the highest quality image without capital expense. ● Offer sales and discounts to our clients ● Troubleshooting phones and updating the system so that it will be compatible with the handset of customers. ● Collecting payments and updating the billings as well as creating payment arrangements. ● Providing advice, assistance and doing a visual audit for the benefit of both our employer and customer. ● Project Document Controller cum Secretary –Nov. 2008 to May 22, 2010 Jeikor Contracting Co. L.L.C, Deira, Dubai, UAE Control and carry out administrative activities of projects. Projects include construction of 2B+G+4+H Hotel, B + G+ M + 3 + GYM, G+M+4+ GYM, G+ 2 Labor Accommodations and Villas. ● Directly reports to the Projects Director. ● Sets up and maintain a complete document control system to control, track and monitor the complete flow of all project-related documents. ● Develops and update tracking logs for relevant control of documents. ● Manage and control inbound and outbound documentation. ● Maintains a well-organized filing and archiving system for easy retrieval. ● Ensures the correct distribution and proper circulation of documents. ● Prepare draft agreement for subcontractors in coordination with Quantity Surveyor & Project Director. ● Prepare and arrange documents and manage other office administration tasks as required. ● Performing other duties as assigned by the Projects Director. ● Secretary to the Projects Director ● Serves as a greeter for all office visitors, receives their requests, and assists with answers and referrals. ● Processed all incoming and outgoing mail, maintained all project files, and received office materials and supplies. ● Coordinates with the consultant, clients, subcontractors & suppliers for confirmation and follow-ups of project-related matters. ● Liaise as necessary with other secretaries within the project. ● Processing different applications and requests of employees. ● Operated computer systems to prepare a wide variety of correspondence and technical reports. ● Maintaining daily attendance of staff employees. ● Arranges to dispatch types of equipment and vehicles on-site in the absence of a site administrator. ● Performing office routines. ● Performing other duties as assigned by the Project Director. ● Purchasing Officer ● Receives requisition from the different sites and the company’s store. ● Canvassing the best price from the market, suppliers, and manufacturers. ● Place orders especially for steel, cement, and other bldg. Materials. ● Coordinates with the transporter and person in charge of the site regarding the deliveries. ● Checking for the invoices, delivery notes, and other documents pertaining to deliveries if products were delivered at the right time, right quantity, and in good condition. ● Forwarding all the invoices with matching delivery notes and LPO attached to the accounting department for payments. ● Prepares LPO- Local Purchase Orders for suppliers, traders, and manufacturers. ● Coordinates with Insurance Company regarding CAR- Contract All Risk for our different projects and Motors for The company’s vehicle or services. ● Marketing Sales Executive (Local and International) - Al Deyaa Trading Est. Deira, Dubai (May 2008- July 2008) Worked as Marketing Sales Executive for local and international companies in UAE. Nature of works deals with trading wherein, the major products are construction materials. Do some indoor and outdoor transactions. ● Unit Sales Manager-St. Therese Real Estate-San Fernando Pampanga, Philippines (Jan. 2007-Dec. 2007) – Work as Unit Sales Manager assigns to different projects in Pampanga and Pangasinan, Philippines, following up and closing deals, checking and verifying real estate documents such as Real Property Tax Dec., Site Plan or Vicinity map as well as other permits like Electrical, Sanitary, Plumbing, and another tech. aspects. Make some marketing plans, like Ads, Promotions, Sales, and other financial studies for the company. Train and select proper agents, Conduct Project presentations to customers and other groups of agencies like government employees, Private firms, OFWs, and others. ● Vet. Med Drug Distributor- Horizon Link Inc. (Metro Manila 2002 to 2007) - Work as Vet. Med Distributor wherein the main objective is to promote the products, look for buyers, get orders, prepare and check invoices, purchase medicines, deliver and collect payments. It involves sales and marketing, Purchasing, Accounting, Inventory of stocks, and proper labeling. Work as part of the co. ● Area Manager- Gabriel Realty – (Angeles City Dec. 2003 to Jan 2007) - Promotes and closes deals to different subdivisions. Such as Villagio Real, Holy Angel Village, Xevera Homes, Enclave, Savana Subd. Kristal Homes, Metro Gate, Sorento, Robinson Homes Inc., Train, and Select agents, Arrange Tripping schedules, Merger. ● Account Executive- Cap Insurance – (San Fernando Pamp-) – Work as Insurance agent for Educational plan and Life Plan Insurance. ● Medical Drug Distributor -Jemyceph Pharmaceuticals - (Quezon City, Philippines-) Work as medical Distributors of the co. It involves Selling, Distribution, Allocation, Handling, Purchasing, Inventory, Delivery, Accounting, Auditing, and Promotion. Do some capitalization for the area assigned. ● Group Manager- Prudential Life Insurance-San Fernando Pampanga -) Worked as group manager in nonlife and life insurance on a par time basis. ● Prof. Medical Representative- Pharma Dynamics (Pampanga Area-) - Worked as Medical Representative assigned in different Hospitals, Drug Stores, Clinics, and Hospitals. Give samples to Doctors, Collect invoices, and serve the customers. ● Supervisor- Johntann Philippines -) - Worked as a supervisor with medical representatives based in PABAZA (Pampanga, Bataan, and Zambales) wherein the objective is to train and monitor agents. Delivers medicines, collection of payments, promotion or advertising different products to doctors, hospitals, and other selected drug stores. Conduct free medical missions and give seminars to different doctors. Negotiate with the Government to private hospitals and officials like mayors, company doctors, private practitioners such as dentists, surgeons, and others for drug promotion and sales. ● Others: Distributor of Bags & Corporate giveaways- Locally manufactured SUMMARY OF QUALIFICATIONS Fifteen years (15) experience in Sales, Purchasing, Marketing, and Managerial positions, Responsibilities include Direct contacts with Clients and Suppliers, Delivery and collection, Auditing, Monitoring of agents and projects, Dealing and Closing of Sales, Ads, Promotions, Recruitment, Reporting, Giving seminars, and other related works. Five years (5) experience in real estate, Conducting Training, and Orientations, Tripping, Getting some appointments, and arranging schedules. Purchasing Materials for construction, Document & Controller, and other works related to the company. 12 yrs of experience in a call center SKILLS: Proficient in Microsoft Word, Excel, PowerPoint, Videomaking, Posters, Ads, and other special events through media like Facebook and Instagram, Driving, Sales, and Marketing. Fluent in English and Tagalog both written and oral. Knows Arabic- Basic EDUCATION: Bachelor of Science in Commerce Major in Marketing / Bachelor of Business Administration-- Angeles University Foundation, Angeles City Philippines Secondary – Angeles University Foundation, Angeles City Philippines 1983 Microsoft Word, Excel, PowerPoint, Print Artist – 2003 - Computer Access Reflexology Massage Therapy – 2003 - NMA Seminars / Training Attended: ● Service & Sales Process– NCO - Provided by the Client from the USA ● T Mobile Gen Care Training Program – NCO Having Perfect Attendance for 2 months and Recognized for getting 100% score for Voice of the Business from the USA ● T Mobile Flexpay New Hire Training Program – NCO has Perfect attendance ● How to handle irate customers – NCO Academy ● Smart Communication- Angeles City -Smart broadband Encoder /Agent ● Phil. Association of Realtors Board, Inc Metro Angeles Realtors: Comprehensive Real Estate Sem.& Rev. - Participant ● Horizon Link Inc. – Manila, Philippines- Proper Dealing with Distributors, Whole Sales, and Retails ● Jemyceph Pharmaceuticals-Q.C, Phil.-Effective Sales Mktg. Approach, Effective Leadership Training ● Johntann Philippines- Discipline in handling customers ● Cyber City- Clark Economic Zone, A. C.- Effective Communication, Effective Listening- Call Center Agent ● Philippine National Bank – Angeles City, Pampanga- Apprentice – Staff, Account Executive ● NGO- Kiwanis Club International-Phil Chapter- Leadership training, ● Local and National election – Rules and Guideline Policies( Politics) - Chairwoman ● SACOP – Gawad Kalinga – Speakers’ Training ● Cap Insurance – Educational Insurance – Account Executive ● PET Plans – Educational Insurance – Account Executive ● Prudential Life Insurance Company – Non-Life and Life Insurance Co. – Group Manager