Bernard C. Acuña
Unit 10, Roxas St., Brgy. San Miguel, Tarlac City, Tarlac-/ -
Q U A L I F I C A T I O N :
Solution-focused, team oriented Senior Technical Support Engineer, a Systems Administrator and a Team Lead with broad-based experience and hands-on skill in the successful implementation of highly effective IT operations strategies. Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. With strong background and broad understanding on enterprise grade hardware and software products, from installation, administration, up to troubleshooting, and customer support.
C A R E E R H I G H L I G H T S :
IT Head at Waxzee Incorporated
Makati, PH ~ July 2015 – August 2016
Waxzee Inc. was established in 2015. A fully licensed online gaming and entertainment company that provides the very best in online casino games to thousands of customers worldwide. Affiliated by VIVO Gaming is a world leader of Live Dealer Gaming, which presents first-rate iGaming solutions.
Joined in July, 2015 to design, setup infrastructure, build, manage and maintain information systems at this world-class online gaming company starting up less than 50 users and rapidly growing.
Played an instrumental role in the company’s rapid growth and success by becoming a reputable casino brand, and now providing application services, hosting services and development.
Scope of position is expansive and includes departmental direction and full design, installation, engineering, implementation, support, training, administration, and management authority for: 24/7 Call Center and Office Network, LAN/WAN Network Services, Helpdesk Operations, Web/Internet/Security Design & Operations, Application Systems, Product Integrations, Systems.
Responsible in all aspects of designing, implementing, maintaining and managing an enterprise environment system. Information Technology including gaming infrastructure, applications, telephony, data networks, casino white labels and support of over 500 gaming servers. Also responsible for managing the IT Department including scheduling, system performance, helpdesk procedures, project management, and expansion planning.
K E Y p r o j e c t s & A C H I e V E M E N T S :
IT Support Engineer / Jr. Systems Administrator at CASPO INCORPORATED
Makati, PH ~ May 2007 – July 2015
Caspo Inc. is a fully licensed online gaming and entertainment company that provides the very best in online casino games to thousands of worldwide customers daily. Manages and carries many branding in the market. One of the famous brand names is www.188bet.com, which utilizes highly stable and secured gaming software and likewise offers the widest selection of games available for live betting.
Played an instrumental role in the grand opening of Crown Tech Live Dealer Facility in RCBC Plaza, Makati City
Involved for the design, planning, operation, improvements, and day-to-day routine of the organization's countywide network, servers, network connected devices, and all data communications with entities outside the country.
Responsibilities will include, but are not limited to, the following:
Managing Active Directory and Group Policy for centralized management of over 1000 users.
Planning, Execution, Coordination (internal to 3rd party resources) on architecture design, development, implementation and service operations of all IT systems within the mentioned area of responsibility.
Undertake other duties and specific projects as directed, which may include researching new technology and developing innovative approaches to new challenges.
Responsible for liaising with vendors and purchasing software and hardware devices.
Implementation and management of over 100 CCTV cameras covering the premises.
Implementation and management of video streaming services to all end-users.
Implementation and management of vMWare Workstation/Servers
Management of All-In-One Server Monitoring Software PRTG
Management of MessageLabs, a cloud-based email security service filtering unwanted messages and protecting mailboxes from targeted attacks.
Resolving issues encountered on significant access for day to day activities of users.
Responsible of mentoring and counseling of junior helpdesks
MAJOR ACHIEVEMENTS
Played a key role in setting up network infrastructure for Live Casino Facilities, company: CrownTech Entertainment.
Implemented and introduced RingCentral, a cloud-based hotline facilities for the player’s real-time verification during the operation.
Improved backup power for valuable servers and desktops and other network devices within the premises.
Implemented and improved On-line Casino’s lighting design and principles such as Open Concept approach.
K E Y S K I L L S :
First line of support at Online Casino Gaming Facility
Expertise in video streaming technology for Online Casino Gaming services
Knowledgeable in virtualization.
Administration and Maintenance of various servers.
Expertise in devices such as 1080p Full HD Cameras, extender devices for HDMI, USB, VGA, Splitters
Knowledgeable in dual interactive system service casino.
Level 1 duty as front line Helpdesk/Technical support thru emails, telephones and remote assistance for more than 1000 end users.
Update/maintain the Helpdesk issue tracking system. (Jira, Jtrac, OTRS, BMC)
Administration of Antivirus Solutions server and client side (Trend Micro)
Managing Domain Controller, Active Directory, DNS, DHCP, and GPO for centralized management of end-users
Administration and expertise in Documentation and Presentation softwares: Microsoft Office products: 2007/2010/2013 Excel, Word, PowerPoint, Outlook, Visio, Logo designs: Adobe Illustrator
Implementation and management of various servers:
Active Directory
Microsoft Exchange 2007
ESXi / vSphere 5 / 6
Print Server
Acronis Snap Deploy
Total Network Inventory
Remote Software Installer
Norton Ghost Server
Altiris Deployment management
PRTG
MRTG
EMS
PC Duo
Net Support Manager
Anti-virus Servers:
Trend micro, Avira, Kaspersky, Norton Security
Utilities:
Deepfreeze Server
Automation & Scripting Language (Batch script / Autoit)
PSTools / Powershell
EMCO MSI builder
VNC
Bare metal imaging deployment
Maintaining, Troubleshooting & Repair of Network Cabling and Desktop Peripherals & other office equipment.
To provide solutions for desktop/laptop/mobile users.
Monitor system and application health, network traffic, bandwidth utilization and reports/track any faults to the ISP via phone and email.
Administration in Active Directory and GPO Enabled environment
Administration of Video streaming services.
Administration of Biometric Servers (door access, time attendance)
Knowledgeable in PA(public address) System
Knowledgeable in Ubuntu, Samba Server
Knowledgeable in HTML5 and CSS3
Installation and Administration of CCTV surveillance and Centralized Biometric Access systems
Knowledgeable in digital teleconferencing solutions
K E Y A C H I E V E M E N T S :
Team lead, and Head of IT helpdesk support members
Made contributions to the Infrastructure of Online Gaming Casino Products from bare setup up to deployment: 188bet.com / live228.com / live016.com / uplay88.com / v9bet.com / vazagaming.com / c88dh.com
Involved in implementation of interior design, HD cameras and lighting design facilities for Casino’s studio rooms
Implemented compact MS-3 barcode laser scanner solution for Live Casino facilities
Became a key person in resolving and troubleshooting of technical problems of Casino servers, Video Encoding servers, extender devices, and cabling.
Introduced and implemented the automating BASIC-like scripting language, a software technology for streaming servers (AutoIT)
Deployed several basic scripts to automate and speed up the process of certain task or workarounds
Introduced and implemented cloning and backup technology (Norton Ghost/Acronis Backup and Recovery) for over 500 PCs
Introduced and implemented centralized power management system using scripts to control the power supple of more than 500 PCs for inventory purposes
Introduced and implemented the Inventory management system for end-users’ PCs and various servers
Introduced and implemented the remote software installation (MSI format).
Introduced and implemented encryption software solution to end-user. Truecrypt / Sharecrypt
Improved and implemented the system to detect Non-Business-Related activities of end-users
E D U C A T I O N :
Bachelor of Science in Computer Engineering (BSCoE)
La Fortuna College
Daan Sarile, Cabanatuan City, Nueva Ecija -)
S E M I N A R S / T R A I N I N G s :
VMWARE VSPHERE WORKSHOP
Makati Shangri-La, L2, Rizal Ballroom, Ayala Ave. cor. Makati Ave. Makati, PH, Feb. 2013
DELL CLIENT MANAGEMENT WORKSHOP (DELL)
Dell Philippines, Pasig, PH, Dec. 2010
DALE CARNEGIE TRAINING
PBCom 10F Caspo, Dec. 21-23, 2010
PLC (Programmable Logic Controller)
Omron, Ortigas Center, Pasig City, August 4, 2006
