Bernardo Encallado Sumaya

Bernardo Encallado Sumaya Current Address: #230-A Rodriguez St. Balut, Tondo, Manila, Philippines 1012 Mobile Number: - Home Number: - E-mail Address:-,- Career Objectives: With the knowledge and skills related to handling clients with good familiarity and awareness of the advance technologies and healthcare insurance terminologies, confidence and positive attitude, responsible and good decision making skills as professional. I would like to use my acquired skills in customer service and handling people. ____________________________________________________________________________________ Educational Attainment: College Level- 2 Years/Under Graduate Field of Study: Bachelor of Science in Industrial and Organizational Psychology (BSIOP)Institute/University: Polytechnic University of the Philippines (PUP) Secondary Education: Level: High School Diploma Institute/University: Timoteo Paez Integrated School (HS Dept) Elementary:Institute/University: Timoteo Paez Integrated School (Elementary Dept) Career Highlights: OPTUM GLOBAL SOLUTIONS – (Revenue Cycle Management Services Representative) Address: UP Ayala Technohub Quezon City, Philippines Account: Revenue Cycle Specialist – Medical Insurance Employment Duration: (November 24 2014 to present) CONVERGYS (San Lazaro) - (Senior Customer Service Specialist) Address: Vertex One Bldg. Felix Huertas st. Manila Philippines Account: Medical Account, Healthcare Insurance Employment Duration: (August 23,2012 – November 17, 2014) The PickWick Hotel – San Francisco - (Reservation Agent) Address: P. Guevara St San Juan Metro Manila Emloyment Duration: (February 2010 – June 2012) Reliance Solutions - (TeleSales Representative) – Business to Consumer Lead Generation Address: Pasong Tamo Ext Makati City ​ Employment Duration: (February 2009- January 2010) Amberbase Solutions - (TeleSales Representative) – Business to Business Lead Generation Address: Paseo de Roxas cor. Makati Ave Makati City Employment Duration: (April 2008 -January 2009) Call Bridge Teledata Services - (TeleSales Representative) – Time Share Account Address: Kalentong Mandaluyong City Employment Duration: (January 2008 -March 2008) Ciscor International - (Sales Representative) - Time Share Account Address: Cubao Quezon City Employment Duration: (April 2007 -December 2007) Personal Particulars: Age: 28Date of Birth: January 08, 1989 Height: 5''3Weight: 43 Kgs Civil Status: SingleNationality: Filipino Religion: Christian Knowledge & Skills: Responsible, task oriented and great communication skills Very effective in demonstration of hands-on client/ customer care with potential leadership qualities. Have computer skills such as Word, Outlook, Power Point Presentation, Internet Browser, Adobe Photoshop and Basic Troubleshooting. Strong ability to adapt the new environment depending on industries protocol. Can handle queries very well with the nice interpersonal skills. Confident and self-motivated. Special Attributes/Trainings: Sectoral Representative – Childre Basic Sector – National Anti- Poverty Commission (NAPC) under the Office of the President of the Republic of the Philippines Philippine Representative – United Nations Study on Violence Against Children (United States, London UK , Geneva Switzerland ) Philippine Representative – South East Asia and the Pacific Ministerial Consultation on Children (Bali Indonesia, Siem Reap Cambodia, Hong Kong, Japan) Leadership Training Documentation Training Gender Equality Training Child’s Rights Advocate