Bianca Ortiz

Bianca V Ortiz Las Vegas, NV E-mail:- Experience • • • • • Hostess, Jaleo; Las Vegas, NV – Jun 2015-Present Monitor dinning room and guest flow Greeted guests walking in the door and ascertained guests needs. Maintained constant communication between management and all other employees. Manage in-person and telephone guest inquiries Customer service requests, and reservation bookings. Loss Prevention Specialist, DTT; Las Vegas, NV – Feb 2014-Jun 2015 • Audit several different types of restaurants. • Search for theft using POS data. • Ensure that all employees are following food safety procedures within the audit. Education • • • • • • • Concierge, The Customer Service Experts; Las Vegas, NV – Sep 2013-Dec 2013 Make all customers happy. Smile and greet guests arriving and departing. Answer multi-line phones. Be able to give directions. Maintaining standards to ensure guests needs and expectations are met. Be professional at all times. Search and find mission. • • • • • • Sales Associate, PPS Money Center; Las Vegas, NV – Dec 2012-Aug 2013 Main person for all U-Haul services Bill payment transactions, and cash checks. Translate documents for customers Be able to work fax and copy machines. Not be short nor over in cash drawer money. Have the ability and know how to resolve any customer problems or complaints • • • • • Shift Supervisor, KFC; Las Vegas, NV – Aug 2011-Aug 2012 Worked with team members to improve performance and implement training updates. Sell store products. Prepare the food and pack orders. Take orders, handle money Responded to and resolved customer questions and concerns. University of Nevada Las Vegas – Bachelors of Arts, 2019 Recent Events Red Carpet Productions: Liquor 43: The House of Blues: Las Vegas, NV 360-Now: AWS (Amazon Web Services): Venetian: Las Vegas, NV Siren Staffing: Cricket WWE: Cricket Store: Las Vegas, NV Productions Plus (Google): CES Las Vegas: Sands Expo: Las Vegas, NV Play+: March Madness: Westgate: Las Vegas, NV Cosibella Agency: Corona Bikini: Riverside Resort: Laughlin, NV Cosibella Agency: Corona: Planet Hollywood: Las Vegas, NV Skills • Outgoing and energetic • Strong work ethic • Hospitality expertise • Loss prevention training • Accurate money handling • Time management • • Problem-Solving • Spanish fluency Safe food handling • High energy • Team leadership • Strong communication skills • Adaptability • Friendly demeanor • Thrives in fast-paced environment