Bien Luigi Ibanez

I am an experienced Content Marketer, Web Content Designer, and Customer Service Provider outside of Upwork now willing to work as a freelancer for your digital marketing needs.

How I can improve your content:

• Optimize your WordPress website to become responsive and engaging

• Deliver your emails with MailChimp, ConstantContact, and ConvertKit

• Promote your products and services in social media platforms like Facebook, Twitter, Instagram, LinkedIn, etc.

• Create visual designs for aforementioned areas using Photoshop and Illustrator.

How I can attend to your customers:

• Respond to E-mails, send an outreach, provide follow-ups and updates.

• Respond to Chats, which also includes outreach, follow-ups and updates.

• Manage Social Media Platforms such as Facebook, Instagram and Twitter which includes replying to comments and direct messages.

What I can additionally provide:

• Proper E-mail, Chat, Social Media and overall Customer Service etiquette.

• Usage of Desk.com, Mailchimp, Buffer, and Hootsuite.

• Social Media post scheduling.

What I've done so far:

• E-mail Support Representative for a US-Based Subscription Brand.

• Social Media Coordinator for a brand in both Facebook and Instagram.

I'm very eager to learn new things and exciting challenges.

Other Skills:

• Fluent in both spoken and written English

• Skilled in using Microsoft Office programs.

• • Creative writing and proofreading