BIJOUX MBUANGI
3997 Taylor Road
Nashville, TN 37211
Phone:-
Personal E-mail address:-Objectives
As a bilingual professional (English and French) specialize in result; excellent communicator, I have
experiences in management position (supervisor), trainer position as well as non-management positions. My
goal is to aim higher in challenging and advancing positions which will utilize my skills and experiences while
simultaneously allowing me to continually grow, advance, built a career and be an asset within a company.
Experiences
08/1998 - 09/1999
Kinshasa
R.D.C (Congo)
Customer service representative at Citibank
- Responding to customers inquiries about their accounts and processing all multiple personal banking
transactions.
- Opening account for new customers.
09/1999 - 01/2001
San Leandro
California, U.S.A
Customer service representative at Electric & Gas Industries Association (EGIA)
- Inbound and outbound calls from Pacific gas customers about their purchase rebate.
- Processing rebate with energy star label appliances.
- Filing processed rebate forms.
01/2001 - 01/2003
San Leandro
California, U.S.A
Supervisor - Filing Department at Electric & Gas Industries Association (EGIA)
- Supervising filing department (9 filing clerks).
- Training new employees.
- Assessing employee’s performance to submit to the Director
- Providing daily work load (rebate forms to file alphabetically).
- Ensuring organization policies and procedures are followed.
01/2003 - 12/2010
Montreal
Québec, Canada
Customer care specialist at Bell Canada
- Respond to multiple customer requests regarding their telecommunication services such as billing issues
and new activation for land line, cable, internet and cell phone new activation only.
- Contributing to the company financial and reputation growth by providing excellent customer experience
at all time through customer satisfaction; also generating company income by attaining and surpassing the
company objectives.
04/2011 – 04/2017
Nashville
Tennessee, USA
Business Support Analyst – Bilingual at Bridgestone Americas
- Commercial group leader.
- Business Support Analyst for CN Intermodal, Kal Tire and Nabors/C&J Energy
- Point of contact for FedEx Ground, FedEx Freight, FedEx Critical Preferred Contractors and Schneider
National.
- Case resolution for internal (dealers) and external (fleets) customers on billing issues
- Provide support to area sales rep team which requires a wide range of knowledge regarding products,
policies and contacts within the company.
- Support less experienced teammates when needed.
- Communicates with customers in English and French, verbally and in writing, handling Billing
Department translation between English and French.
- Assisting with French verbal and written translation to adjacent departments such as Credit.
04/2017 – Today
Nashville
Tennessee, USA
Billing Analyst at Bridgestone Americas
- Billing Analyst for Kal Tire, United Rentals, Canadian Natural and FedEx Ground.
- Processing tax and all billing claims for internal (dealers) and external (fleets).
- Providing billing support to dealers and sales area representative all over US and Canada based on a wide
billing and analytical range of knowledge for tire related products and policies.
- Providing billing support in English and French, not limited but including translation, editing and verbally.
- Handling translations for English and French for Billing Department as well as adjacent department such
as Credit Department when needed.
Educations
1991 - 1997
Kinshasa
High School diploma at Lycée Sacre Cœur
Biology Chemistry
1997 - 1999
Kinshasa
Certificat of Law School at William Booth University
General Law
2008 - 2009
Pittsburgh
Los Medanos College
Business Management
R.D.C (Congo)
R.D.C (Congo)
California, U.S.A
Languages
English: spoken and written
European French: spoken and written
Canadian French: spoken and written
Skills
- Bilingual (English and French).
- Multi tasks with multiple issues and projects.
- Data entry and filing
- Excellent communicator.
- Excellent problem solving skills.
- Interpersonal skills on building strong relationships with customers and coworkers.
- Capacity of very good management of high demanding position.
- Computer literacy (Microsoft Office suite, internet)
- Typing skills of 40 wpm.
References
Upon Request
