Bilal Saleem

Bilal Saleem 114 B, Bismillah Housing Scheme, Lahore, Pakistan |-|- Proficient virtual assistant with experience in enhancing efficiency through meticulous organization and seamless multitasking. I am skilled in administrative tasks, calendar management, and workflow optimization. My strength is improving processes, prioritizing tasks, and completing projects with precision and reliability. I have excellent communication and interpersonal skills that enable effective collaboration with clients and coworkers. I am looking for a challenging role to leverage my expertise in administrative support and deliver impactful results that advance organizational objectives. Skills Ø Ø Ø Ø Data Entry Email Management Calendar Management Organization Ø Ø Ø Ø Zoom CRM Asana Microsoft Office Ø Ø Ø Ø Attention to Detail Analytical Thinking Time Management Adaptability Work Experience Assistant to CEO Aug 2021 – Present BBE Marketing Inc (Remote) × × × × × × × × × × Provided comprehensive administrative support to the CEO, handling phone calls, managing correspondence, and coordinating communication with team members. Efficiently managed executive calendar, scheduled appointments, and streamlined workflows. Effectively managed email correspondence and responded to inquiries promptly and professionally. Performed data entry tasks with a high degree of accuracy and maintained & updated client and contact databases. Prepared insightful reports and presentations related to conversation rates, client engagement, onboarding numbers, and product usage. Coordinated virtual meetings using platforms like Zoom and Google Meet. Prepared for meetings, took meeting minutes, and ensured follow-up on action items. Assisted with project management tasks using tools like Asana and Confluence. Coordinated with cross-functional teams to highlight bottlenecks and recommend improvements in the process cycle. Conducted research on market and industry trends to add value to digital marketing strategies. Customer Service Officer Feb 2021 – Aug 2021 Stone Creek Global (Remote) × × × × × × Educated customers with detailed information on loan products, services, policies and procedures. Advised customers on how to leverage their securities portfolio and secure protection from market declines. Tracked client transactions in a CRM system and enhanced client relationships by analysing gaps and opportunities for increase in ROI. Converted connections and leads into customers and loan approvals through high-level sales presentations via Zoom or Skype Meet. Increased business volume by building a global team of Premier Referral Partners and developing them through training and management systems. Collaborated with other departments such as Finance, IT and Legal, to ensure customer deliverables were accomplished on time. Customer Contact Specialist May 2013 – Oct 2016 Bank of Montreal, Canada × × × × × × × × Handled customer inquiries and applications submitted through various channels such as phone, email, and chat. Asked insightful questions to understand the root of the issue or the main purpose of the request. Managed business relationships with customers by offering practical solutions to meet their goals. Clearly presented the key benefits of products and carefully handled common objections. De-escalated situations where customers were dissatisfied to retain their business and enhance their overall experience. Proactively sold enhancements to customers such as balance protections, travel insurances, & other coverages to create long-lasting relationships. Documented and updated customer interactions, issues and feedback in CRM system. Participated in meetings to share experiences and maintain knowledge on a library of products. Customer Service Representative Dec 2011 – May 2013 Rogers Telecommunications, Canada × × × × Handled customer inquiries, concerns, and questions via various communication channels such as phone, email, and live chat. Delivered a personalized experience on each communication to build personal brand and enhance the company's image. Resolved customer issues promptly and efficiently, finding effective solutions to ensure customer satisfaction and offering extra incentives to enhance their overall experience. Analyzed account variances and developed aging schedules of client portfolios for management review. Education Bachelor of Accounting & Finance 2017 – 2021 Virtual University of Pakistan × CGPA: 3.98 / 4.00 High School Diploma Elkton High School, USA × CGPA: 4.00 / 4.00 2006 – 2010