Billy Ashiali

Ashiali Billy Mukolwe Phone:-,- P.O.Box- Nairobi-Kenya Email- Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Possesses knowledge of standard operating systems and networking protocols.. SKILLS    Programming Operating system testing Search engine optimization     Hardware and Software install PC refurbishment Virus and malware prevention Desktop and laptop installation WORK HISTORY Jan 2022 – Nov 2022: ICT INTERN KBC, Nairobi  Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.  Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.  Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.  Explained technical information in clear terms to non-technical individuals to promote better understanding.  Linked computers to network and peripheral equipment.  Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.  Used diagnostic tools to identify hardware failures and replace non-functional components.  Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.  Set up and maintained user accounts and client access.  Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software. Jan 2015 - Dec 2017 Site supervisor, Gelpha limited, Nairobi   Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets. Maintained records and logs of work performed and materials and equipment used. Jan 2015 - Dec 2017 Civil Engineering Intern Netec Engineering Works.  Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.  Maintained records and logs of work performed and materials and equipment used.  Developed work schedules for team members to maximize shift coverage.  Liaised with subcontractors regarding work progress.  Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions. EDUCATION Jan 2013-May 2021 Bachelor of Engineering: Civil Engineering (Structural Engineer) Technical University of Kenya Second Class Honors. Jan 2008 - Dec 2011 K.C.S.E Hospital Hill High School Grade:AJan 1999- Dec 2007 K.C.P.E Kayole Primary SchoolGrade:A SOFTWARES  Microsoft Office  Python  Microsoft Word  Microsoft Excel  Microsoft PowerPoint  Canva  Windows installation. LANGUAGES  English  Kiswahili INTERESTS  Drawing  Traveling  swimming REFERENCES Mr. BEN ICT MANAGER, KBC. -. Mrs.WARINGA MUKERA TECHNICAL MANAGER, GELPHA LIMITED, -/- Mr. PETER OMONDI TECHNICAL MANAGER, NETEC ENGINEERING WORKS, -