Billy Jean Ross Quan

As an experienced customer service and technical support professional, I have a proven track record of providing excellent service to customers across various industries. I am skilled in assisting customers with a wide range of issues, from billing concerns to technical troubleshooting.

Earlier in my career, I worked as a Technical Support Representative at LinkTek, where I assisted customers with technical issues. I also worked as a Virtual Assistant at TaskBullet, where I provided administrative support to clients. Additionally, I have experience in the telecommunications industry, having worked as a Customer Service Representative at Sitel and as a Technical Support Representative at 24-7 Intouch Manila.

My technical support experience includes working as a Pre-Sales Engineer at Convergys Ayala, where I provided technical information and support to customers, and at Sitel as a Technical Support Representative, where I provided technical support to clients who had challenges accessing their internet, wired, and wireless setup assistance as well as computer troubleshooting.

Overall, I am a dedicated and skilled customer service and technical support professional with a wide range of experience. I am committed to providing excellent service to customers and I am always looking for opportunities to expand my skills and knowledge.