Highly experienced Marketing & Customer Service Associate known
for exemplary team-building and project oversight skills. Gifted at
working with all types of personalities. Performance history of
developing strong collaborative relationships and delivering
impressive results.
Work History
2017-09 -
Business Development Manager
2020-04
Segmentico Strategy Advisors, Kolkata
Reached out to potential customers via
telephone, email and in-person inquiries.
Coordinated innovative strategies to accomplish
marketing objectives and boost long-term
profitability.
Generated new business with marketing
initiatives and strategic plans.
Worked with existing customers to increase
purchases of products and services.
Created reports and presentations detailing
business development activities.
Completed and submitted monthly and yearly
reports to support executive decision making.
Collected data and performed customer needs
analysis.
2016-02 -
Senior Sales Executive
2017-03
MET Technologies Private Limited, Kolkata
Utilized multiple marketing strategies to improve
profitability.
Contact
Permanent Address
Patna, India 800014
Temprory Address
Kolkata, India 700159
Phone-
E-mail
binaykumarsinha2010@gm
ail.com
LinkedIn
www.linkedin.com/in/binay
-kumar-sinha-b
Skills
Business development and
planning
Analyzed market trends in consumer industries to
implement appropriate marketing and sales
methods.
Good
Database Management
Demonstrated products and features to
Very Good
customers, answered questions and overcame
objections.
Marketing
Employed effective problem-solving techniques,
increasing client satisfaction ratings.
Very Good
Relationship building and
.
2014-07 -
Customer Care Executive
2015-12
Beltalk Technologies Pvt Ltd, kolkata
Coordinated timely responses to online customer
communication and researched complex issues.
Communicated with customers to identify needs
management
Excellent
Systems and software
programs
and expectations.
Provided excellent customer service by
efficiently resolving issues and responding to
Excellent
Research
inquiries.
Excellent
Evaluated interactions between associates and
customers to assess personnel performance.
Search Engine Optimization
Resolved concerns with products or services to
Excellent
help with retention and drive sales.
2007-05 -
Computer Data Entry Operator
2008-08
Apex Insurance Consultant Ltd, patna
Sales and marketing
Very Good
Managed documents by organizing forms,
making photocopies, filing records, preparing
Customer Response
correspondence and creating reports.
Excellent
Increased data-entry productivity by
maintaining detailed logs of data projects,
identifying issues and improving them.
Online chat and email
Added documents to file records and created
new records to support filing needs
Very Good
International sales support
Education
Very Good
2011-06 -
Bachelor of Science: Chemistry
2014-06
Monad University - Hapur, Uttar Pradesh
Digital Marketing
Very Good
Certifications
Social Media & Email
2009-01
Marketing
Microsoft Certified System Administrator
(MCP ID -)
Technical Windows Server - WIndows 98/2000/XP/NT, Microsoft
office 98/2000/2003/XP, Windows NT Workstation, Microsoft
Exchange Server 5.5- 2000, Windows Server 2000/2003;
Microsoft ISA server 2000/2003.
Software Application: Microsoft office suite, Symantec Antivirus
Corporate Suite; Active directory, Microsoft MBSA; LAN
Wireless.
Very Good
Languages
English
Hindi
Very Good
Excellent
